Director, Revenue & Financial Operations

Job Posting Title

Director, Revenue & Financial Operations

Job Category

FIN Management

Language Requirements

Bilingual Preferred / Bilingue de préférence

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-01-14

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting directly to the Assistant Vice President, Rates, Financial Systems & Financial Operations, the Director, Revenue and Financial Operations provides strategic leadership and oversight of NAV CANADA’s end-to-end revenue and financial operations — including billing, flight data administration, accounts receivable, accounts payable, and disbursements.

This role ensures the integrity, timeliness, and accuracy of all financial transactions supporting over $1.8 billion in annual revenue and significant annual disbursements. The incumbent develops and implements corporate financial policies and processes to optimize billing and payment accuracy, strengthen internal controls, and enhance customer and supplier experience. The incumbent also supports the AVP in the development and implementation of customer service charge strategies. Working collaboratively across Finance, Supply Chain, Technology, Customer and Stakeholder Services, and Operations, the Director ensures effective governance, compliance, and continuous improvement across all financial operations functions.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce
   

In this role you will:

• Lead and oversee NAV CANADA’s Flight Data, Billing and Accounts Receivable administration functions, ensuring accurate and timely billing and recording of cash receipts.
• Oversee credit risk management, collections, and accounts receivable processes to safeguard company cash flow and minimize bad debt.
• Establish and monitor key performance indicators (KPIs) to ensure operational excellence in flight data, billings, credit and collection and monitor compliance with credit terms and conditions policy.
• Oversee all aspects of Accounts Payable operations, including vendor payments, employee expense reimbursements, and procurement-related disbursements.
• Develop and maintain corporate policies, procedures, and controls that are aligned with IFRS and corporate procurement best practices, and effectively support fraud prevention and detection.
• Drive efficiency, accuracy, and transparency across the procure-to-pay (P2P) cycle through process optimization and strong cross-functional collaboration.
• Partner with Procurement and other internal teams to resolve vendor issues, enhance payment workflows, and strengthen service levels.
• Lead process improvement and Lean initiatives to streamline workflows, reduce cycle times, and improve financial discipline across the P2P and O2C cycles.
• Provide strategic oversight to ensure sound risk management practices across all revenue and disbursement activities.
• Drives business process improvements, risk management, and change initiatives to enhance operational efficiency and data-driven decision-making.
• Support development and implementation of customer service charge strategies and ensures that the Company’s customer service charge structure and any changes are consistent with CANSCA.
• Provide analytical insights and recommendations to senior management on revenue, disbursement, and cash flow trends.
• Develop and present financial and operational performance reports and metrics to support informed decision-making and continuous improvement.
• Work in close collaboration with the Finance System Teams and Technology, champion digital transformation initiatives by driving organizational adoption of new digital tools and processes.
• Lead and mentor a multi-disciplinary team of professionals and supervisors across billing, flight data, accounts receivable, and accounts payable.
• Establish clear objectives, performance standards, and development plans to promote accountability, engagement, and continuous improvement.

What you bring:

Education

• University degree in Business, Finance, Accounting, Economics, or a related field.
• Professional accounting designation (CPA) or equivalent experience preferred.
   

Experience:

• Minimum 10 years of progressive experience in financial management, including strong background in billing, accounts payable, and accounts receivable.
• Proven ability to oversee end-to-end financial operations, including procure-to-pay (P2P) and revenue-to-cash cycles, with a focus on process optimization, risk management and governance.
• Experience in leading large-scale process improvement or automation initiatives.
• Experience managing audit processes, compliance frameworks, and internal control systems to ensure accuracy, integrity, and regulatory compliance.

How others see you:

Knowledge and Skills:

• Strong knowledge of IFRS, accounting principles, and financial controls.
• Deep understanding of end-to-end financial operations, including P2P processes, vendor management, expense reporting, and disbursement workflows.
• Knowledge of revenue-to-cash cycles, with a focus on process optimization, risk management and governance
• Expertise in billing, credit, and revenue management processes.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent leadership, interpersonal, and stakeholder management skills.
• Strong project management and change management capabilities.
• Bilingualism (English/French) preferred.
   

Working Conditions:

• Hybrid position with a minimum of three days per week in office
• Occasional extended hours may be required to meet critical deadlines.
• Frequent collaboration with cross-functional teams and external vendors/customers.
• Bilingual or willingness to learn French
   

IMPORTANT:

Please submit a letter along with your resume addressing the following:

• What is your motivation to apply for the Director, Revenue & Financial Operations?
• What is your vision for the role and for department within the Organization?
• What skills do you bring to the position that will make you successful?

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. 

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.