Assurant delivers a broad portfolio of insurance, warranty, and service contract programs that rely on precise, transparent, and compliant communication to help customers make informed and confident decisions. High‑quality regulatory communication is essential to protecting customers, promoting transparency, and fostering trust across all regulated materials and customer touchpoints.
The Director, Regulatory Communications, leads all regulatory communication efforts for Assurant Mobile Services and Home Solutions clients. This role is responsible for developing and managing financial, operational, and compliance objectives within Connected Living Compliance—including regulatory document development, client form services, advertising and marketing compliance, digital archival management, and customer fulfillment operations. This position also oversees digital and mail delivery solutions and provides cross‑functional leadership to ensure consistent, compliant, and customer‑centric execution across programs and channels.
This is a remote role, with a strong preference for candidates based in Atlanta, GA, or the Miami, FL area. Exceptional candidates in other locations will also be considered.
What will my duties and responsibilities be in this job?
Organizational Leadership
Build and lead an effective organization with efficient workflows, clear performance standards, appropriate staffing, strong supervision, and timely communication.
Program & Project Management
Oversee and delegate project management for high‑profile, complex mobile and home solutions clients—including major implementations reaching over 14 million customers annually. Direct development of print and e‑fulfillment terms & conditions and document mapping matrices, ensuring compliance across program lifecycles.
Cross‑Functional Collaboration
Partner with internal and external teams, including clients, compliance, creative, IT, legal, marketing, operations, production, risk management, and vendors, to successfully launch and maintain compliant programs.
Regulatory Expertise
Maintain deep knowledge of regulatory changes and work with subject‑matter experts to provide strategic compliance guidance.
Document Governance
Guide regulatory changes impacting client programs; develop and maintain compliant coverage documents; implement revisions according to strict regulatory standards.
Terms & Conditions Oversight
Lead all aspects of client terms and conditions documentation, including product variances, forms programming, document mapping, scheduling, auditing, and stakeholder education.
Compliance Monitoring
Investigate and document compliance deficiencies, oversee audits, and implement monitoring policies ensuring adherence to state regulations and company guidelines.
Internal Partnerships
Build strong relationships with marketing, creative, and other organizational teams to align services and enhance business integration.
Leadership & Budgeting
Manage, coach, and evaluate employees. Develop short‑ and long‑term plans, build and administer budgets, analyze variances, and implement corrective actions.
Training & Quality Assurance
Develop orientation and training programs and oversee an ongoing quality-assurance program across all responsible areas.
Client Engagement & Business Development
Promote departmental services to existing and prospective clients through proposals, presentations, and value‑added opportunities.
What will my duties and responsibilities be in this job?
Bachelor’s degree in communications, marketing, or a related field
Minimum 10 years of experience in Marketing and/or Communications
Background in marketing, print, production, direct mail, and digital solutions preferred
Experience managing leaders/managers
Strong presentation and facilitation skills
Proven project management experience
Strong proficiency in Outlook, Excel, Word, PowerPoint, and database tools
Experience managing both small and large‑scale initiatives
Demonstrated ability to build strong relationships with internal and external clients
Ability to balance short‑ and long‑term business considerations
What other skills/experience would be helpful to have?
Ability to work independently and prioritize in a fast‑paced, deadline‑driven environment
Strong critical thinking and problem‑solving abilities
Excellent interpersonal, written, and verbal communication skills—able to interact with all levels, including executives
Ability to handle confidential information with discretion
Strong computer literacy, including expertise in spreadsheets and data visualization
Knowledge of creative development, print production, and digital communication methods
Understanding of sales and marketing principles, including product promotion, strategy, and customer communication
Experience in customer communication strategies, quality standards, and satisfaction measurement
Strong understanding of insurance products and state‑specific compliance/regulatory requirements
Familiarity with administration, management, planning, resource allocation, and team leadership
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Pay Range:
$103,800.00 - $173,300.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
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