Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role:

The Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region.

What You’ll Do:

Delivery Frameworks & Methodologies

Drive standardized delivery frameworks for global consistency and scalability
Innovate with tools, automation, and AI to optimize service delivery and performance
Align practices with business goals to drive revenue, profitability, and customer satisfaction.

Client and Partner Engagement

Build long-term client relationships by aligning services with their needs
Develop strategic partnerships for integrated service delivery
Enhance client satisfaction through feedback and proactive improvements.

Operational & Financial Excellence

Manage Professional Services P&L for timely, high-quality delivery and cost efficiency
Optimize resource planning, project management, and performance tracking tools
Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.

Hiring & Team Development

Lead hiring to build high-performing Professional Services teams
Develop enablement programs for consistent and effective team delivery
Foster a culture of accountability, innovation, and continuous improvement.

What You’ll Bring:

8+ years of experience in professional services roles within software companies, particularly SaaS, with 3+ years in a leadership position
Strong understanding of enterprise software architectures, including cloud technologies and modern application development
Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
Demonstrated success in managing revenue targets and driving services sales efforts
Strong leadership skills, with a history of developing and guiding high-performing teams
Excellent communication skills, with the ability to manage customer relationships and expectations effectively
Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
Willingness to travel as required (at least 40% for customer engagements and business needs)

What You’ll Get:

Unlimited PTO
Medical, dental, and vision benefits that start on day one
Flexible spending accounts
Life insurance and short-term and long-term disability coverage
Family planning support benefits, along with 100% paid maternity and parental leave
401k match
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.

#LI-KS2

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$207,900—$297,000 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Director, Professional Services Management

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