Director, Production Application Support

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.   

• For People Managers: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. 

AUTHORITIES/DECISION RIGHTS   

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. 

• For People Managers: As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination. 

CONDUCT & CULTURE RISK  

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk. 

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes: 

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls 

• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals 

• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements 

• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings 

• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls 

• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders 

• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution  

KNOWLEDGE AND SKILLS  

• Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp Minimum years of experience:  ​5 - 10 years​ 

• 12-15 years of related experience OR Combination of education and experience, ideally within financial services or tech 

• Expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge 

• Ability to solve high-level, complex problems impacting the organization 

• Ability to influence senior leadership and cross-functional teams 

• Ability to set long-term strategic direction and solve high-level challenges that impact the organization as a whole 

• Oversee risk management frameworks, influence risk culture, and align risk management with strategic objectives 

• Ensure comprehensive compliance with all relevant regulations within their area of responsibility; manage relationships with Compliance and Audit teams; oversee compliance adherence and reporting within their area 

• Strong knowledge of IT service management, including incident, problem, change, and major incident management 

• Experience leading major incidents, including triage, restoration, coordination, and stakeholder communications 

• Ability to improve reliability outcomes (availability, recoverability, MTTR) using service health metrics (SLAs/SLIs/SLOs) 

• Knowledge of observability practices, including monitoring/alerting, logging, and tracing 

• Experience driving root cause analysis and corrective actions to reduce repeat incidents 

• Experience with operational readiness (on-call, runbooks, knowledge base, recovery procedures) 

• Understanding of release and environment management and production change governance 

• Ability to use automation to improve stability and support efficiency (e.g., auto-remediation) 

• Experience managing production controls (access, segregation of duties, audit evidence) 

• Ability to communicate technical issues as clear business impact for executives and partners 

WORKING CONDITIONS 

• This role operates within a normal office environment 

• Travel required:  ​Occasional ​ 

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $165,000.00 - $195,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship. ​

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