Your Moneris Career - The Opportunity
As Director, Product (Value Add Services) within the Small to Medium Business (SMB) portfolio, you will lead a team. This team consists of Product Managers who are accountable for the product life cycle management of varying solutions within the portfolio. You will work with a cross-functional team to shape the way Moneris meets the needs of our merchants and partners. You will maintain an eye on enhancing our competitive position in the changing Payments industry, bringing technical and merchant facing product management skills to the table.
Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
Reporting Relationship: You will report to the Vice President, Product - Small to Medium Business (SMB).
Your Moneris Career - What you'll do
Iterate and implement the portfolio strategy across products and markets, ensuring a meaningful product roadmap
Manage solution concepts and sponsors products to allow the Product team to meet our needs. Take ownership of portfolio and ongoing support budgets
Manage the product life cycle for new and in-market products from ideation to development and through launch
Guide product packaging, pricing, and positioning, and support sales initiatives to increase market reach
Lead a team of product managers, agile teams, and developers, providing support to help them achieve their mandate and goals
Promote dialogue between counterparts in Product, Marketing, and Sales and collaborate with Technology, Compliance and Legal to achieve portfolio goals in a timely manner
Work together with Partnership, Business Development and Corporate Development teams on evaluating new ideas, products and solutions available in the market
Drive excellence in customer experience/satisfaction and leads the practice of measuring the success of products in assigned portfolio. You will maintain visibility to project scopes, schedules, and cost implications associated with new products or releases and resolve roadblocks affecting the delivery of solutions.
Responsible for aggregate Product profit and loss, (P&L), and Objective & Key Results (OKRs) in the portfolio
Assign clear accountabilities and ensure Product team has the necessary authority and resources to execute.
Collaborate with senior management in setting and establishing product strategies and technology road maps
Foster and lead in an environment advocating and driving professional and personal growth and development of all team members, and guide them in achieving their career potential
Develop and manage the department's annual business plans to support the annual, mid- and long-term business plan
Your Moneris Career - What you bring
Bachelor's degree required, or equivalent work experience. Master's degree considered an asset.
Minimum 10 years of experience working in a product management position.
Minimum 5 years of leadership and people management. Proficient in engaging/influencing audiences, passion and ability to motivate others, building relationships, to achieve broader organizational goals.
Knowledge of Agile methodologies and best practices and the ability to learn/use applicable tools and processes.
Expertise in strategic planning, project management, portfolio management, change management, governance, and compliance.
Outstanding verbal and written communication skills. Ability to present technical and end-user experience perspective to senior management. You will need to explain your proposals to persuade senior management of their value and convince them to invest in and champion them for you. As well, as communicate across all levels in the organization
Experience and application of both theoretical and practical aspects of product management, including multiple product management tools, processes, and techniques
Experience with project processes, Scrum framework, managing budgets, financial analysis, maintaining external and internal relationships, and negotiation
Seasoned leader with experience leading teams to high performance. Strong conflict resolution skills and ability to guide teams through change including daily challenges
Proficiency in payment systems and the merchant acquiring business is an asset
Your Moneris Career - What you get
At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers
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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.