Director, Product – Payments Funds Out - São Paulo, Brazil
Do you want to drive customer delivery innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Do you have what it takes to help us accelerate digital adoption and expand our digital banking customer base? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Director, Product – Payments Funds Out.
Western Union powers your pursuit.
We are seeking an experienced Director, Product – Payments Fund Out to lead the regional execution and evolution of our funds-out payment’s strategy for LACA (Latin-American and the Caribbean) Region—this region that encompass a significant proportion of the world’s major money remittance corridors. This role will oversee a high-performing product team focused on expanding and optimizing our digital global remittance capabilities, critical to driving both near- and long-term growth for Western Union in LACA and beyond.
As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the LACA region, reflecting its unique market dynamics and customer needs. You’ll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify Western Union’s position as a leader in the global money movement.
Role Responsibilities
• Lead a team of product managers (regional and remote) responsible for the inception, discovery, solutioning, development, testing, rollout, and maintenance of a product or platform.
• Prioritize work for junior members of the product team; direct the team’s efforts across run, grow, and transform-type programs and initiatives.
• Shape and evolve the team’s ways of working by establishing high-performing stakeholder relationships with adjacent functions and refining agile and end-to-end PDLC practices.
• Create conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideate and pilot innovative ways of fulfilling our product mission.
• Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as a steward of platform investments by identifying risks and managing total cost of ownership for any given capability. Establish market positioning objectives for complex products and platforms.
• Continuously educate the product team and internal/external stakeholders on the vision, mission, and current/future state of our products and platforms.
• Prepare executive reporting around KPIs and OKRs. Be responsible for the performance of product teams, incorporating short- and long-term professional development goals at both team and individual levels.
• Exemplify Western Union’s values around engagement and inclusion.
• Act as a change agent and driver of innovation.
Role Requirements
• 7–10 years of product management experience in financial services, preferably within payments, plus 5+ years managing teams.
• Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy.
• Undergraduate or graduate degree in business, engineering, or related field.
• Excellent leadership, communication, and stakeholder management skills.
• Proven expertise in both strategic and tactical product management, with hands-on experience in agile methodologies and full end-to-end PDLC.
• Strong project management skills, including planning, coordination, and execution across complex initiatives.
• Experience in market research and identify opportunities for product innovation and expansion.
• Excellent writing and communication skills. English Proficiency is a must.
• Robust technological background and proven problem-solving abilities with a solid understanding of technology and business processes.
• Track record of measurable driving impact through product delivery and team development.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Brazil-specific benefits include:
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-GV1
#LI-Hybrid
Estimated Job Posting End Date:
11-30-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.