Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
What Will You Do?
• Lead and develop the AI Assistants Team driving enterprise AI Assistant adoption across Travelers.
• Define, prioritize, and maintain a comprehensive product backlog for AI Assistants ensuring execution-ready work aligned to business outcomes.
• Maintain hands-on involvement in product decisions, backlog refinement, acceptance criteria, and the delivery of AI capabilities across the enterprise.
• Partner with stakeholders across business lines, Legal, Governance, and Gen AI leads to ensure AI Assistant roadmaps align with enterprise strategy and compliance requirements.
• Contribute to product standards and best practices for AI capability enablement, feature rollout, and performance monitoring across teams.
• Troubleshoot and resolve critical product and delivery issues, leading response efforts when adoption, compliance, or platform challenges arise.
• Champion the use of enterprise AI Assistants across the organization through education, stakeholder socialization, and active advocacy.
• 5+ years of relevant Product Owner or Product Management experience, ideally within the insurance or financial services industry.
Background in Agile/SAFe product ownership, including backlog management, PI planning, and cross-team coordination.
• Experience with enterprise AI governance frameworks, compliance requirements, and responsible AI practices in a regulated industry.
• Familiarity with MCP (Model Context Protocol) architecture, including MCP server and client development, tool integrations, and enterprise AI orchestration patterns that enable AI Assistants to connect with business data and systems.
• Proficiency with enterprise AI platforms including Microsoft 365 Copilot, Claude (Anthropic), or similar LLM-based assistant tools.
• Track record of successful stakeholder management, executive communication, and cross-functional collaboration.
• Strong organizational skills and ability to build and maintain relationships across a large, matrixed enterprise with diverse stakeholder groups.
• Proven track record of delivering enterprise-scale AI or digital assistant products, including managing vendor partnerships with companies such as Anthropic or Microsoft.
• Experience working with stakeholders to identify opportunities, educate on AI risks and capabilities, and translate complex technology concepts into actionable business value.
• Passion for Artificial Intelligence and a genuine drive to champion the adoption of AI-based tools and assistants to improve enterprise business processes and outcomes.
• Critical-thinking product mindset with the ability to identify gaps, design solutions, and simplify the path from business need to delivered capability.
• Delivery — Advanced delivery skills including the ability to define product strategy and prioritization methodology, use data and feedback loops to ensure quality and readiness before release, and monitor the health of AI Assistant platforms and adjacent integrations.
• Problem Solving — Strong problem solver who leverages data, user feedback, and experimentation to find creative solutions to complex product challenges, reflects on outcomes, measures impact, and uses that information to continuously optimize the product roadmap.
• Communication — Strong communicator who can describe AI concepts in ways business partners understand, document product initiatives clearly and concisely, collaborate effectively across roles and teams, quickly extract core issues from stakeholder discussions, and ensure all voices are heard; an attentive and empathetic listener who excels at socializing new capabilities across the enterprise.
• Leadership — Advanced leadership skills with the ability to take ownership even when there is no clear path, inspire and motivate product and cross-functional teams, and effectively influence stakeholders and team members at all levels of the organization.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.