Director: Product Management - Workday HCM

The Director: Product Management - Workday HCM leads a product team (typically 5-10) responsible for a specific product group. This role works with a high level of autonomy and discretion. Responsibilities include leading the team’s research and product development efforts as well as implementation and execution of the product group strategy, as well as managing and developing their team members. This role develops a comprehensive product strategy, oversees the roadmap and backlog, and establishes the key performance indicators for a specific product group. In addition, the Director: Product Management - Workday HCM develops and presents detailed business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work and delivers the most customer value in the fastest time possible. Although the director manages a team and its work on a set of products, they also may have responsibility for their own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility.

People Management

• Continuously builds network of talent inside and outside of FINRA
• Demonstrates and differentiates performance bar across multiple levels and applies to hiring decisions
• Creates mechanisms to help onboard all new talent to organization, mentor others
• Effectively coaches and gives feedback to direct reports to help develop talent and support career development
• Works with cross-functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
• Sets and balances goals across team to optimize performance against organization goals and employee development
• Applies performance standards to team
• Identifies resource needs for team

People Strategy

• Describes strategic importance of vision inside and outside of team
• Sets and articulates expectations around FINRA values and PM behaviors for team, models behavior and exemplifies FINRA values and PM behaviors
• Identify talent needs to enable execution of product strategy

User Insight & Product Definition

• Develops deep understanding of the business and product areas across the product domain, as well as the relevant data that can be used to inform key decisions
• Defines multiple large, cross-functional and/or highly complex products, often spanning multiple product groups, and identifies gaps and user needs by creating vision, strategy, and requirements documents for products
• Utilizes available data or commissions new research to identify user needs
• Performs experiments and organizes primary research to uncover additional user value
• Provides strategic input into the process of defining a group of products across product domains, utilizing expertise on market trends to determine how to best meet user needs

Product Portfolio Management

• Develops, manages, and owns the product roadmap for multiple large, cross functional and/or highly complex products
• Makes trade-off decisions for multiple products or product groups
• Demonstrates expertise across multiple products and understands company-wide assets which facilitates discovery and drives enterprise capabilities
• Builds partnerships with relevant stakeholder teams
• Coordinates with interdependent teams and influences leadership to drive efficiencies
• Builds and leverages solid working relationships with business and product stakeholders, UI/UX, architecture, and technology teams to facilitate product and user success
• Owns and participates in the intake process for their product domain

Product Planning & Prioritization

• Leads the product planning process across multiple large, cross functional and/or highly complex products by overseeing and developing requirements documents (user stories, acceptance criteria, use cases) for products or product releases
• Maintains a prioritized backlog based on defined user value, aligning with product strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
• Works closely with UI/UX to set the direction for the design of the user experience for their products
• Determines and monitors release goals, prioritization, implementation, and iteration plans for their products according to user value
• Resolves problems that are escalated during the process
• Collaborates with senior leadership to identify strategy that spans product groups; working with relevant stakeholders to identify barriers or potential long-term consequences of plans across product groups

Product Development

• Facilitates the development process by reviewing demos with the technology team and validating acceptance criteria for multiple large, cross functional and/or highly complex products
• Provides UX/UI approval for their assigned products
• Tracks the development work and drives resolution of escalated issues and bugs for their products
• Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership

Launch

• Leads large and often highly complex product launches by working with relevant stakeholders to develop launch plans
• Identifies, reviews, and resolves issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)
• Coordinates formal UAT where necessary
• Develops product documentation and training materials for users in support of product launches
• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration
• Leads post-launch reviews and drives incorporation of feedback in future product releases

Operate

• Works with internal and external teams and users to identify, classify, and resolve product and product group-level user issues
• Identifies new and innovative methods and metrics for tracking product success, works with the technology team to improve reports and monitoring
• Works with stakeholder teams to actively monitor metrics
• Tracks performance trends and gathers user feedback to determine product domain-level gaps, development opportunities, and if necessary, product end-of-life plans
• Represents team in product group-level discussions with stakeholders
• Attends business reviews, providing critical input and expert insights to inform the business cases, business strategy, and development of new products
• Builds and maintains relationships with key industry thought leaders to improve vision and improve product success

Team Development & Continuous Improvement

• Provides coaching and guidance to more junior-level product management team members
• Works with cross-functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
• Follow, understand, and apply relevant industry trends, research, and best practices in technology and product management
• Builds and maintains relationships with key industry thought leaders to improve vision and improve product success
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Other Responsibilities:

• Additional responsibilities as assigned.

Education/Experience Requirements:

Minimum Qualifications

• Bachelor’s Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)

• 10 years of experience in one or more of the following: product management, project management, business analysis, program management, or product marketing

• 7 years of experience in product and/or experience management

• 5 years of leadership experience with direct report responsibility

• Prior product management experience with Workday HCM

• Strong writing ability

• Strong business acumen

• Experience with Agile software development

• Experience working cross-functionally in a large organization

• Experience working closely with senior leadership

• Experience translating data into quantifiable actions/deliverables

Preferred Qualifications

• Master’s Degree in Business Administration or similar advanced degree

• HCM Core or HCM Pro Workday Certifications

• CSPO Certification

• Experience in the Financial Services industry

• Strong financial acumen

• Experience collaborating closely with senior leadership

• Experience providing guidance and direction to cross-functional resources

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.

• Extended hours may be required.

For work that is performed in CA, CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

 

CA: Minimum Salary $150,600, Maximum Salary $305,000

CO/FL/TX: Minimum Salary $131,100, Maximum Salary $254,000

IL*/PA: Minimum Salary $144,000, Maximum Salary $279,500

MA/MD/VA/Washington, DC: Minimum Salary $150,600, Maximum Salary $292,300

NY*/NJ: Minimum Salary $150,600, Maximum Salary $305,000

 

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at EmployeeRelations@finra.org. Please note that this process is exclusively for inquiries regarding application accommodations. 

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at EmployeeRelations@finra.org. Please note that this process is exclusively for inquiries regarding application accommodations.

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, veteran status or any other classification protected by federal, state, or local laws.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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