Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
Are you passionate about building intuitive, powerful tools that make Contact Center agents’ lives dramatically easier? Do you get frustrated when internal users are stuck with outdated, fragmented workflows? Do you believe operational tools should be as elegant and efficient as the experiences we craft for our customers?
If so, this is your opportunity to elevate the operational backbone of LendingClub. We are looking for a Director of Product Management to lead our product strategy for Operations and Contact Center internal applications—the systems that enable agents to deliver exceptional service, resolve member needs quickly, and operate with consistency and confidence.
In this role, you will define our long-term vision for agent tooling, lead product discovery across complex operational domains, and guide a high performing product team to deliver measurable efficiency and quality improvements across LendingClub Operations. Success in this role is defined by impact: clearer workflows, reduced handle time, improved agent productivity, higher service quality, and a modernized operational platform that scales with the business.
What You'll Do
Product Vision & Strategy
- Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
- Translate operational pain points and business goals into an outcome driven roadmap grounded in impact
- Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy
- Serve as a strategic thought partner to senior Operations and Lending leadership
Product Discovery & Outcome Ownership
- Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
- Validate solutions using research, prototyping, data, and experimentation
- Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.)
- Foster a learning driven culture where teams iterate quickly and stop work that is not delivering impact
Execution & Delivery Excellence
- Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
- Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
- Use insights from telemetry, qualitative feedback, and operational data to inform ongoing prioritization and continuous improvement
- Ensure internal tools meet regulatory, security, and risk requirements without compromising usability
People & Organizational Leadership
- Lead, mentor, and grow a high performing product team dedicated to operational excellence
- Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability
- Develop clear operating mechanisms across product, operations, and tech teams
Cross-functional & Executive Leadership
- Serve as the primary product management leader for operations tooling across personal loans
- Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability
- Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders
- Build strong, trust-based partnerships with operations leaders and other cross-functional executives
- Measurable improvements in operational performance (product cross-sell, AHT reductions, higher QA scores, fewer errors, improved agent satisfaction)
- A modernized internal toolset that simplifies workflows, reduces complexity, and enables growth
- Clear alignment between Operations strategy and product investments
- Strong, repeatable product discovery and evidence based decision making
- High performing product teams with strong ownership and collaboration
- Trusted leadership presence with engineering, operations, and executive teams
About You
- 10+ years of product management experience, including senior leadership roles
- Bachelor’s degree in a related field; or equivalent work experience
- Experience building or leading internal tools, operational platforms, or contact center technologies (preferred)
- Proven track record improving operational velocity, consistency, or service quality through product innovation
- Strong product judgement and ability to operate in regulated environments
- Demonstrated ability to influence senior stakeholders and drive clarity in complex, cross-functional spaces
- Skilled at balancing user needs, business goals, technical realities, and risk constraints
- Comfortable making decisions with incomplete information, guided by data and structured learning
- Exceptional communication skills with the ability to drive alignment across teams and levels
Work Location
San Francisco or Lehi
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 180,000-245,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-BC1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.