With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
We’re looking for a Director of Product Design to lead design for our CRM, Guest Data and Platform teams, establishing and driving high-quality experiences across all platforms and touchpoints where our restaurants interact with OpenTable, including our native apps and web experiences.
You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.
You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey.
Learn more about how we work at opentable.design.
About you:
You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals
You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform
You have exceptional visual design skills
You have extensive experience in design for B2B or ambiguous spaces
You are data-driven and consistently utilize data to inform decision making
You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
You have strong systems-thinking, analytical, problem-solving, and interpretation skills
You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
You are highly collaborative and value feedback and input from others
You continuously value introspection to improve yourself, your team, and your products
What else would make you stand out?
Experience in the restaurant industry and/or a passion for food and dining
Experience working on dual-market products
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
5 weeks paid vacation
Private health & dental insurance
Income protection and life assurance
Employee Assistance Program - including 24/7 GP & free legal advice
Pension plan contributions
Discounted gym membership
Bike2Work
Season ticket loan
Social events & Thursday happy hours
Free lunch 2 days per week
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.