Director, Pfizer Patient Services (PPS) Launch Product Support, Oncology

This role will sit within the PPS Oncology BU Strategy team and will be accountable for ensuring close alignment with Business Unit and Product launch strategies. This role will ensure Oncology patient services programs are rooted in comprehensive understanding of the patient journey and patients’ experiences taking Pfizer’s upcoming Oncology treatments. 

Role Responsibilities 

This is a critical role responsible for developing and executing the strategy for patient services programs in new product launches for Pfizer’s Oncology Business Unit. This colleague will:  

• Represent PPS, as the subject matter expert, for Oncology product launch teams 

• Lead development of pre- and post-launch to plan, execute, and operationalize patient support programs and services through key frameworks, processes, and best practices 

• Serve as the interface for Patient Services teams and product launch partners, ensuring programs meet patient / healthcare provider needs and align to product launch strategies   

• Support creation and implementation of tools that both simplify and accelerate the quality and timeliness of launch preparation 

• Ensure program launch is done with proper monitoring, auditing and quality assurance of patient support programs and services 

• Track brand needs, economics, strategies, timelines, and priorities while staying abreast of therapeutic area trends 

• Support identification, evaluation, and management of cost-effective vendor solutions  

• Manage and optimize PPS spend at the brand-level  

• Facilitate integration of PPS leadership strategies and performance in marketing plans, therapeutic area planning documents, and executive updates 

• Proactively establish strong internal and external relationships across PPS, the Business Unit, broader Global Access and Value (GAV) functions, US Market Access (USMA), and enabling functions (e.g., Digital, Analytics, Chief Commercial Office) 

• Be a part of a high-performing team of professionals, responsible for designing and executing patient support programs for the brand 

• Ensure program operating procedures are in alignment with legal, regulatory and compliance standards 

Basic Qualifications 

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred 

• 8+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required  

• Experience supporting product launches in Oncology; relevant experience and understanding of requirements associated with buy-and-bill products is preferred 

• Strong enterprise thinking, strategic planning, and financial acumen, with a data-driven mindset and the ability to connect broader organizational goals to BU-specific strategies 

• Extensive cross-functional leadership and stakeholder management experience 

• Depth in portfolio strategy, with a proven ability to identify opportunities, anticipate challenges, and guide decision-making at scale 

• Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders 

• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact 

• Commitment to receiving development and coaching from leadership