Director, People & Process Transformation

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Director, People & Process Transformation

The Director, People & Process Transformation is accountable for the definition, leading, and execution of the overall strategic vision for people and process transformation across the CMC organization (~3000 FTEs), ensuring alignment with enterprise objectives and driving a culture of continuous improvement, digital fluency and digital mindset capability development, and sustained adoption. This role is accountable for architecting organizational capability development, optimizing critical processes within the life sciences CMC framework, and fostering strategic external partnerships for future talent.

This significantly complex transformation has approximately 120 R&D FTEs working on the delivery with an initial yearly budget of ~£24M CapEx and ~£16M OpEx.  This role is accountable for the realisation of the return on this investment, ensuring the ~3000 FTE workforce is able to adopt and embrace the changes, and is fully accountable for the strategic decision making around how the transformation is deployed.

In this role you will

• Define and champion the enterprise strategy for people transformation, focusing on digital fluency, capability development, cultural change, and strategic change management to build organisational resilience.
• Establish the strategic roadmap for process transformation, leading a Centre of Excellence for business analysis, process re-engineering, and continuous improvement to drive operational excellence.
• Oversee major transformation programmes, ensuring integrated design and delivery of change management, communication, training, process redesign, and technology enablement.
• Architect and drive the organisation’s people capability development through strategic enterprise-wide programmes, fostering a resilient and digitally fluent workforce.
• Forge and manage strategic partnerships with further education groups to prepare and integrate the next generation of industry-ready scientists.
• Provide executive-level leadership and strategic guidance to the People & Process Transformation team, ensuring a unified approach and maximum impact across business units.

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree in Business Analysis, Life Sciences, Communications, Business Operations, or a closely related analytical field.
• Leadership experience in both people transformation (strategic change management, organizational development, cultural change) AND process transformation (business process re-engineering, operational excellence, advanced business analysis), with a significant portion of this experience at a senior leadership level within the pharmaceutical CMC environment.
• Experience in translating overarching scientific/business vision into executable strategic plans and communicate complex technical and operational strategies to diverse executive audiences.
• Experience in applying enterprise-level change management and process improvement methodologies.
• Experience in negotiation, conflict resolution, and stakeholder management across all levels of the organization and external partners.
• Experience with strategic budget management and resource allocation.

Preferred Qualifications & Skills:

Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:

• Master's degree (e.g., MBA with a focus on Operations or Change Management, Organizational Psychology, Process Engineering) or relevant certifications (e.g., Prosci, Lean Six Sigma Green/Black Belt, PMP, CBAP)
• Strategically led and governed large-scale partnerships with technology organizations for enterprise-wide digital transformation.
• Exceptional executive presence, leadership, and influencing skills at the highest organizational levels.
• Demonstrated ability to develop and articulate a clear strategic vision and translate it into impactful, long-term programs.
• Ability to foster an enterprise-wide culture of innovation, continuous learning, adaptability, and resilience.

Closing Date for Applications – 6th March 2026

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Please take a copy of the Job Description, as this will not be available post closure of the advert. 

When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. We’re uniting science, technology, and talent to get ahead of disease together.

Find out more:  

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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