Director, Partner Operations

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:

Director, Partner Operations

Position Summary:

Oversees the team responsible for delivery management for Lumeris partners to create overall solutions' outcomes. Plays a critical role in client performance and achieving targeted outcomes for health system and provider accounts. Oversees and owns operations for health system customers.

Job Description:

Primary Responsibilities

• Provides strategic direction and oversees, coaches, mentors, motivates, supports, and develops a large cross-functional team of advanced individual contributors and/or people leaders. Oversees and supports goal setting/review, regular guidance and 1-1 check ins, career development/planning, upskilling, resource allocation, staffing, budget management, DE&I initiatives, and other People & Culture programs/activities as needed.  Fosters accountability and collaboration to ensure team member and overall team success.

• Collaborates cross-functionally to ensure an effective operating strategy is identified for the account.

• Defines and implements contingency planning activities and scenarios to ensure service excellence.

• Identifies opportunities to streamline, re-engineer, simplify and improve upon the customer experience.

• Provides guidance for performance and results of Population Health Services Organization (PHSO) operating partnerships with health systems and providers in a given market.

• Partners with account management and clinical leadership to develop annual operating plans to optimize revenue realization under client value-based contracts.

• Guides matrixed teams and has ownership of overall client performance.

• Partners closely with client account partners to ensure seamless interface to customers.

• Works closely with quality and clinical partners to identify and prioritize key clinical measures and initiatives and then provides support to execute against these priorities.

• Oversees the reporting out of metrics and operational performance dashboards for customer executives.

• Partners with account management and clinical to provide guidance and direction to produce positive results for complex deliverables surrounded by ambiguity.

• Identifies opportunities to deepen customer relationships.

• Identifies opportunities and recommends solutions to enhance the Lumeris solution and delivery approach.

• Participates in cross-market discussions to identify opportunities to deploy or export newly identified best practices.

Qualifications

• Bachelor's degree or equivalent

• 12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role

• 5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role

• Ample experience overseeing health care delivery system business

• Comprehensive knowledge of IPAs and/or significant experience working with physicians and hospitals

• Highly polished verbal and written communication abilities, evidenced by a track record of effectively communicating within the C-Suite (internally and externally)

• Advanced collaborator and facilitator

• Proven ability to successfully build and cultivate strong long-term relationships

• Demonstrated ability to prioritize and multi-task in order to deliver results within short timeframes

• Firm knowledge of contract negotiations and execution of local growth strategies

• Ability to live in customer market or willingness to travel on a weekly basis to customer sites

• Proven ability to guide, coach, mentor, support, develop, and motivate a highly skilled team

Preferred

• MBA, Masters in Health Administration, or similar degree  

• Experience in managed care and/or Medicare Advantage

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Pay Transparency:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$133,200.00-$180,900.00

Benefits of working at Lumeris

• Medical, Vision and Dental Plans

• Tax-Advantage Savings Accounts (FSA & HSA)

• Life Insurance and Disability Insurance

• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)

• Employee Assistance Program

• 401k with company match

• Employee Resource Groups

• Employee Discount Program

• Learning and Development Opportunities

• And much more...

Be part of a team that is changing healthcare!

Member Facing Position:

No- Not Member or Patient Facing Position

Location:

New Hampshire

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer:

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.