Director, Operations

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

This position is responsible for the planning, organization and management of operations and support services at the business unit. The Director of Operations and Support services will provide strategic and operational leadership to designated departments, clinical and non-clinical, and work in conjunction with various ancillary and support departments to ensure a seamless communication and workflow processes.

Responsibilities And Duties:

Operations – 50%
Plans, organizes, leads, and directs all aspects of operations in departments within Director’s scope.
Works with department leaders on budget development, revenue generation and expense control to assure financial objectives are met.
Ensures optimization of departmental operations to include staffing models, regulatory compliance and outcomes tracking.
Builds working relationships with leaders of support services located in the business unit as well system leadership to ensure goals and needs of the business unit are met.
Participates in setting and supporting business unit strategic plans.  Develops departmental goals that support business unit goals and growth strategies.
Develops direct report leaders and associates for future personal and departmental growth.
Supports a positive culture and encourages engagement through building trust, respect and empowerment of leaders and associates.

Service Excellence – 30%
Promotes and drives service excellence in responsible departments and shared services departments in the business unit.
Monitors service activity to meet the needs of customers i.e., patients, medical staff, and other partnering departments.

Project Management – 20%
Oversees the strategic execution of service line and routine capital projects.
Leads coordination of project work within the business unit.  Oversees project activities including project planning, scope/definition, resource management and cross-functional coordination. Drives project progress, status reporting, meeting facilitation, communication, issue resolution scheduling and budget tracking.
Partners with cross-functional teams to gather and prioritize projects that drive throughput and efficiency.
Influence decision making across multiple leadership levels to gain cross-functional alignment to achieve on-time execution for projects. 

Minimum Qualifications:

Master's Degree: Hospital Administration, Master's Degree: Nursing

Additional Job Description:

MINIMUM QUALIFICATIONS

• Master’s Degree.
• Field of study: Healthcare Administration, Business Administration, Nursing or other related field.
• Years of experience: 5-8 years in healthcare leadership.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Administration

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment