Director Operations and Risk Transformation

Job Description

What the is opportunity?

As the Director of Insurance Operations and Risk Transformation, you will be responsible for leading a diverse team including Finance Operations, Workforce Solution, BCP, Operation Resilience and Risk Transformation. You will be responsible for delivery of robust risk strategy and governance framework approach, that balances risk discipline with operational agility. You’ll partner closely with senior leaders across Operations, Risk, Compliance, and Technology to drive continuous improvement in risk identification, control effectiveness, and issue management processes to protect the integrity of our day-to-day operations.  This role is accountable for designing and executing a multi-year transformation agenda that strengthens governance, enhances operational agility, embeds regulatory excellence, and drives sustainable cost and efficiency outcomes

What will you do?

•Drive large-scale change across Finance Operations, Workforce Solutions, and Shared Services, focusing on scalability, efficiency, and control maturity

•Recommend business priorities, advise on resource requirements, and develop roadmaps for strategic execution and automation

•Drive service level improvements and cost optimization while strengthening the control environment

•Support IFRS 17 transition from an operational readiness, governance, and control perspective

•Lead the design and execution of an integrated Operational Resilience framework across BCM, Third-Party Risk, IT Risk, Data Risk, and Crisis Management

•Align resilience strategy with enterprise risk appetite and regulatory expectations (OSFI E-21, B-13, E-10)

•Collaborate with Enterprise Risk Management to embed resilience into broader risk frameworks, including Risk Identification, Appetite, and Scenario Testing from design through to implementation

•Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance

•Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders

What will you need to succeed?

•University degree in Business, Finance, Risk Management, or a related field

•Minimum 10 to 15 years of experience operational risk, BCP, Operations Resiliency and/or transformation initiatives, regulatory frameworks (eg OSFI B-10, E-31, B-13) and third party risk methodologies

•Expert knowledge of the designated business / product portfolio

•Collaboration & team skills; with a focus on cross-group collaboration

•Able to manage ambiguity

•Data driven decision making

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Business Perspective, Client Counseling, Data Gathering Analysis, Decision Making, Fraud Management, Internal Controls, Organizational Governance, Process Management, Risk Management, Strategic Thinking

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-05

Application Deadline:

2026-03-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$110,000.00 - $160,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.