About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.DIRECTOR OF TECHNOLOGY INNOVATION & DATA (TID)
The Four Seasons Resorts Lāna’i is looking for a Director of Technology Innovation & Data (TID) who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Director of Technology Innovation & Data is responsible for the operation and maintenance of all property technology systems, including computer networks and data and voice communications for Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities. They work closely with the Senior Director of Technology Innovation & Data to forecast future technology needs and identify opportunities for innovation to enhance operations and optimize system performance. They also ensure that corporate technology strategies and security compliance are successfully implemented, supporting overall operational excellence and continuous improvement. Responsibilities include, but are not limited to the following:
Build and maintain strong, professional relationships across all hotel departments and Home Office while modeling Four Seasons standards, integrity, and ethical conduct in alignment with EmPact work rules and company policies.
Demonstrate strong leadership, interpersonal, and communication skills with the ability to collaborate across all levels of the organization, deliver presentations and reports, and foster a culture of continuous learning and professional development.
Provide high-level service and technical support to hotel guests, administrative users, and internal teams in accordance with Service Level Agreements, ensuring a safe, organized, and solution-focused work environment.
Apply strategic thinking, sound judgment, and strong problem-solving, decision-making, and conflict-resolution skills to support operational effectiveness and positive business outcomes.
Participate in corporate TID initiatives, including sharing ideas, best practices, and operational insights.
Ensure 24/7 availability and operational readiness of all critical hotel systems, including PMS, call accounting, HSIA, PABX/telephony, and Food & Beverage POS systems.
Oversee installation, maintenance, and support of all property technology systems, including front office, back office, sales & catering, spa, and HR applications, and maintain user procedures and hardware/system training for staff.
Maintain accurate documentation of system configurations, software and hardware performance, issues, and service requirements.
Establish and enforce system security, network protection, and data integrity procedures in compliance with corporate and local policies.
Manage and maintain hotel network infrastructure and security, including servers, Active Directory, wired and wireless networks, firewalls, web security, failover tools, and VPN/communication systems.
Administer and support collaboration and communication platforms such as Microsoft 365 and global VPN connectivity.
Develop, implement, test, and monitor system backup and disaster recovery plans to ensure data protection and business continuity across all hotel systems.
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
Ability to stand for extended periods, lift up to 35lbs, and push/pull as needed during shifts
Weekend and Holiday availability required.
Prior experience in Technology Innovation & Data in a hotel or resort setting
Project management experience with working knowledge of hospitality technology systems, including PMS, HSIA, POS, and related applications, considered an asset.
Professional certifications such as Microsoft or Cisco are desirable, with strong technical expertise in network building, troubleshooting, and support across Microsoft and Mac operating systems and applications.
Demonstrated experience in business planning, resource management, and project planning within a technology or hospitality setting.
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $107k - 115k
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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