About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.At the newly renovated Four Seasons Resort Mauritius at Anahita, part of Four Seasons Hotels and Resorts, you will join a passionate team dedicated to delivering exceptional service and creating unforgettable experiences for guests from around the world.
Set between lush tropical gardens and the crystal-clear waters of the Indian Ocean, the resort offers an inspiring environment where natural beauty meets refined luxury. With its recent transformation, the resort continues to elevate its guest experience while celebrating the unique spirit of the island. From championship golfs to the pristine shores of Île aux Cerfs, the destination offers a remarkable setting for both leisure and business.
About the role
As Director of Sales, you will assist the Commercial Director and play a key role in positioning the newly enhanced resort within global luxury markets, driving strategic revenue growth, strengthening international partnerships, and leading a dynamic sales team in one of the most sought-after island destinations in the world.
What you will do
People Leadership
Train, mentor, and guide sales personnel on performance expectations, techniques, and reporting procedures.
Conduct performance evaluations and provide ongoing coaching and professional development opportunities.
Foster a collaborative and positive work environment that encourages high employee morale and productivity.
Identify and develop team members for future leadership opportunities.
Recommend salary adjustments, promotions, transfers, or disciplinary actions when appropriate.
Ensure proper training and development of all team members.
Assume responsibility for the Marketing Department in the absence of the Commercial Director.
Sales Strategy
Direct the overall sales strategy to achieve or exceed budgeted revenue goals.
Identify emerging business trends and adjust sales strategies to capture profitable demand during both high and low occupancy periods.
Lead the resort’s group and transient sales activities.
Negotiate contracts and secure business that maximizes revenue and profitability while meeting client expectations.
Maintain direct responsibility for key accounts and territories.
Achieve personal sales targets while leading by example within the sales team.
Ensure the sales team actively promotes all resort revenue streams including rooms, events, and ancillary services.
Maintain strong relationships with clients to generate repeat business and referrals within the Four Seasons Hotels and Resorts global portfolio.
Assist in the development and implementation of the annual Marketing Plan.
Ensure all sales initiatives are aligned with the strategic objectives of the resort.
Analyze market trends, client needs, occupancy forecasts, and pricing strategies.
Ensure compliance with Four Seasons Minimum Operating Standards for sales and marketing.
Utilize company marketing tools and resources effectively.
Monitor sales performance through analysis of booked versus consumed business.
Collaborate with the Commercial Director to establish annual sales goals and incentive programs.
Monitor performance against targets and take corrective action when necessary.
Manage data related to room availability, rates, and function space.
Establish group room night and ADR targets aligned with the resort’s commercial strategy.
Ensure the appropriate mix between transient and group business.
Manage function space allocation for group and event bookings.
Support Sales Managers in resolving client issues and securing at-risk accounts.
Coordinate promotional activities including sales missions, trade shows, and special events.
Maintain awareness of competitors, new developments, and industry trends to maximize sales performance.
Coordinate with operational departments to ensure seamless execution of confirmed business.
Maintain strong internal communication to support both guest satisfaction and operational efficiency.
Participate in regular meetings to strengthen collaboration across departments.
Utilize and manage sales systems such as Delphi and other operational platforms.
Supervise the implementation and effective use of automated sales and reservation systems.
Ensure systems and procedures support the successful execution of sales programs.
Assist in the preparation of the annual departmental budget.
Ensure the Sales department operates within established cost guidelines.
Maintain awareness of current and forecasted business performance.
Align sales strategies with the broader business objectives of the resort.
What you bring
- Reading, writing and oral proficiency in the required language: English. French could be a plus.
- Bachelor or Master Degree in college/university degree (or equivalent).
- Previous experience as a DOS or Sales Manager in a Hotel or Resort
- Good personal & business reference
- Working knowledge of computer spreadsheets ( Excel), word processing (Word), and PowerPoint
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
full-time position based on a 45-hour work week, in accordance with the labour laws of Mauritius. Some international travel is expected to support sales activities, client meetings, and participation in industry events and trade shows.