Director of Returns Logistics

OVERVIEW

Alo is seeking a strategic and operationally minded Director of Returns Logistics to lead and evolve our returns management function. This role will be responsible for overseeing all aspects of domestic returns, partnering closely with our third-party logistics (3PL) provider to ensure a seamless, efficient, and customer-centric returns experience. The ideal candidate will bring deep expertise in reverse logistics, process optimization, and inventory recovery, with a strong focus on speed, accuracy, and maximizing resale opportunities.

RESPONSIBILITIES  

• Lead the end-to-end returns process for domestic operations, ensuring timely and accurate handling of returned merchandise.
• Partner with Alo’s 3PL provider to manage daily returns operations, drive performance, and implement best-in-class practices.
• Develop and continuously refine classification codes for returned items to improve accuracy, traceability, and decision-making.
• Oversee inspection protocols to determine item condition and disposition (re-sellable, damaged, or salvage).
• Implement scalable processes and SOPs to accelerate return turnaround time and maximize resale potential.
• Collaborate cross-functionally with Customer Experience, Planning, and Inventory teams to align returns strategy with business goals.
• Monitor and report on key performance indicators (KPIs) related to returns volume, processing time, recovery rate, and customer satisfaction.
• Identify and lead initiatives to reduce return rates and improve product lifecycle management.
• Ensure compliance with quality, safety, and regulatory standards throughout the returns process.
• Support seasonal and promotional planning to ensure returns readiness during peak periods.

QUALIFICATIONS

• 8+ years of experience in warehouse, fulfillment, or reverse logistics operations, with at least 3 years in a leadership role.
• Proven experience managing 3PL relationships and driving operational excellence.
• Strong analytical skills with a data-driven approach to process improvement.
• Deep understanding of product inspection, classification, and inventory recovery strategies.
• Excellent communication and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, evolving environment with a proactive and solution-oriented mindset.
• Ability to travel up to 50%.
• Experience in fashion, apparel, or consumer goods industries.
• Familiarity with WMS systems and returns management platforms.
• Lean Six Sigma or similar process improvement certification.
• Knowledge of sustainability practices related to returns and product lifecycle.

The base salary range for this position is $160,000 -$190,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.