Director of Premium (Ball Arena)

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Director, Premium Services position will report to the Director of Operations and will be responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations; including Premium Clubs, Suites, Catering, In-Seat Service, and all other pertinent areas of premium services.

ESSENTIAL FUNCTIONS

• Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensure that all ordering, payroll and financial reporting is accurate and submitted per weekly timeline.
• Provide leadership, coaching and mentorship to the staff responsible for executing the premium team business plan. This position has 5 department leaders reporting to it.
• Maintain costs as they pertain to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices with venders, KSE representatives, finance, and the leadership team.
• Oversee monthly inventory for premium services operations and be able to update and work with in the Yellow Dog Inventory management software with the ability to train future or new managers.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials. Make sure all departments comply with safe food service. Become Serve safe trained.
• Maintain management staff, weekly supervisions, premium meetings, quarterly progress reports, and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed. Including billing and payment for all catering and special events in a timely fashion
• Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service, this may include creating menus and cards, seasonal offerings, and pop-up ideas. KSE prefers a regular update to all offerings and services by season.
• Develop yearly operational budgets and work with your teams on their budgets, staffing and labor costs.
• Check and approve all teams labor and payroll weekly.
• Disseminate information from KSE, the leadership team and other sources to all your reports. Events update, change and are added occasionally with 24 hours’ notice.
• Help provide management staffing, event setup and mapping, and guidance for service execution in partnership with the Chefs for all Gala’s, special events, and large catering events.
• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management, with a client with multiple teams per event as well as hourly employees.
• Must be flexible to work extended onsite hours due to business requirements including late nights, weekends and holidays. This is primarily a 2nd shift permission with late hours to make sure all areas are closed properly. This is not a remote position and is event based with the expectation you are available for a majority of the events held at Ball Arena.
• Must be able to work in a team environment. Must be able to cover any of the teams under you and step in to support them if the manager is unavailable.
• Knowledge of accounting policy and procedures and My Venue POS Systems is preferred. Experience with Rec’s, orders, and catering events is preferred.
• Proficiency in Microsoft Office.
• Ability to obtain and maintain TEAM Coalition Alcohol Certification.
• Experience with ABI or scheduling software, Yellow Dog, Tapin2, UKG/UltiPro preferred.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary range of $83,000 - $93,000 plus bonus potential commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, sick leave, paid vacation, and 401k plan.

Applications accepted until 2/28/2026 or until filled.

WORKING CONDITIONS

Location: On-Site (Ball Arena Denver, CO)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.