ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
Xsolla is seeking a visionary and highly skilled Director of Operations with a strong focus on IT Service Management (ITSM) to design, implement, and lead end-to-end service operations on a global scale. This role is central to unifying our technology and support ecosystem, ensuring world-class reliability, responsiveness, and customer experience across all time zones — 24x7x365. The ideal candidate will have a proven track record in establishing ITSM frameworks (e.g., ITIL, ISO 20000), building operational maturity, and enabling seamless coordination between engineering, product, infrastructure, and support teams.