Director of Operations

Position Summary

About Us

At Samsung Electronics, we are committed to driving innovation and delivering exceptional value to our customers. As a global leader in technology, we are looking for a highly strategic and results-oriented Director of Operations to support leaders. This role is critical in ensuring the successful execution of strategic initiatives, operational excellence, and cross-functional collaboration.

Role Summary

The Director of Operations will serve as a trusted advisor and strategic partner. This individual will play a pivotal role in driving key initiatives, managing complex projects, and ensuring alignment across teams. The ideal candidate will have a strong background in consulting and operational excellence with expertise in advertising, partnerships, and product management. They will be responsible for enhancing operational efficiency, facilitating decision-making, and supporting leaders in achieving business objectives.

This role is scoped for senior individual contributor responsibilities. This role does not contain any Administrative Business Partner responsibilities.

Role and Responsibilities

Key Responsibilities

Strategic Planning and Execution

• Partner with leaders to manage the operational workflow across a variety of cross-functional teams (for example, Engineering, Marketing, Sales, etc).
• Support, develop and execute implementation of plans (typically led by Strategy, Product, Operations, and Sales).
• As needed, analyze business performance, market trends, and goal delivery to provide actionable insights, including building slideware and using data driven dashboards.
• Support day-to-day executive needs, such as offsite content development, All Hands materials, executive briefings, and more.

Operational Excellence

• Oversee the development and implementation of operational processes to improve efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and OKRs and provide regular updates to the leaders.
• Identify and mitigate risks to ensure successful project delivery.
• Build and iterate on executive level materials for briefings, planning, and major moments

Cross-Functional Collaboration

• Act as a liaison between the leader and various internal teams, including marketing, sales, product, and strategic partnerships.
• Facilitate communication and alignment across departments to ensure seamless execution of initiatives.
• Represent the leader in cross-functional meetings and provide updates on strategic priorities.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Serve as a point of contact for senior leadership and external partners and help build consensus, unblocking where needed on operational barriers.
• Provide executive-level presentations and reports to communicate progress and recommendations.

Special Projects (10%)

• Lead high-impact projects related to advertising, partnerships, and product development.
• Conduct in-depth analysis and provide recommendations to support decision-making.
• Ensure timely and successful delivery of projects within scope, budget, and timeline.

Skills and Qualifications

Qualifications

Education

• Bachelor's degree in Business Administration, Engineering, or a related field.
• MBA or advanced degree required

Experience

• 10+ years of professional experience, including management consulting, corporate strategy and revenue operations
• At least 8+ years in the advertising, partnerships, or technology industry
• Programmatic and Partnerships/BD knowledge strongly preferred
• Strong familiarity with digital advertising ecosystems, with experience in ad tech and media.
• Deep understanding of GTM, and strategic remit.

Skills and Competencies

• Proficiency in data analysis and business intelligence, including Microsoft Office Suite, Google Suite, Slack, SalesForce, and data visualization software (Tableau, DOMO, Excel, Analytics)
• Ability to balance very detailed views and outreach with strategic executive insights
• Excellence in slideware and executive communications
• Strong organizational and time management skills
• Outstanding communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong strategic thinking and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Influencing skills; cross-functional leadership skills with a collaborative approach.

Preferred Qualifications

• Experience working with cross-functional teams in a global organization (eg product, engineering, partnerships, sales, etc).
• Familiarity with Samsung's Services business model and services ecosystem.
• Knowledge of the North American market and its dynamics (US and CA).
• PMP or similar certification is preferred
• Korean-speaking is a plus, but not required
• Willing to periodically support global hours (e.g. calls with international regions)

Location

This role is based in either New York City (NYC) or Mountain View (MTV). Candidates must be willing to relocate or commute to one of these locations, and be in the office at least 3 days per week.

Compensation for this role, for candidates based in Mountain View, CA or New York City, NY, is expected to be between $225,000 ~ $265,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
 

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
 

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.