JOB SUMMARY
The Director of Operations works under the supervision of the Senior Director of
Operations and has responsibility for:
• Driving Well Care’s culture, mission, vision, and values throughout the assigned
Market
• Providing effective and strong leadership to all Market teams
• Promoting a positive working environment and culture that engages and fulfills
all teams and minimizes regrettable turnover
• Managing and overseeing all operations to ensure the consistent delivery of high
quality and profitable home health services, as well as results for operational and
financial key metrics.
• Assuring Market’s compliance with all applicable rules, regulations and
standards.
• Overseeing and driving experience excellence for patients, families, referrals
sources, and vendor partners
• Planning, developing, implementing and evaluating home health services,
programs and activities.
• Performing other appropriate duties as assigned.
PRIMARY JOB DUTIES
1. Collaborates with clinical, administrative and support staff to assess, plan,
implement and evaluate home health services which meet the needs and
expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation
standards.
3. Direct community outreach efforts to build and maintain a high level of community
involvement and visibility
4. Collaborates with clinical, administrative and support staff to develop, implement
and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the
organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily
basis.
11. Maintains confidentiality.
JOB SPECIFICATIONS
1. Education: RN or PT from an accredited school with minimum of a Bachelors
Degree preferred. Master’s Degree in nursing or health related field preferred.
2. Licensure / Certification: Must possess a current valid RN or PT license in the
State in which providing leadership (NC/SC). Must have 3+ years experience in
Operations Management in a healthcare setting.
3. Experience: 3-5 years home health experience. Minimum of 3-5 years
progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor Skills: Extensive knowledge of home care principles
and practice. Extensive knowledge of state and federal regulations and
accreditation standards which impact home health operations. Extensive
knowledge of principles and practice of personnel management and conflict
resolution. Demonstrated ability to speak clearly, to answer the telephone and be
computer literate.
5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and
communicate in a tactful, professional manner with staff, physicians, management
team, etc.
6. Essential Physical Requirements: Demonstrated ability to speak clearly and
effectively before small and large groups. Ability to communicate orally and in
writing and be literate in the English language. Demonstrated ability to sit for
extended periods of time. Demonstrated ability to communicate orally and in
writing. Must be able to get from home health office to patient homes and/or
referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements: Demonstrated ability to perform basic statistical
calculations. Ability to interpret and analyze statistical data. Ability to forecast
staffing and service development needs based on statistical data. Ability to
analyze regulations/standards and to operationalize them appropriately. Ability to
assess and evaluate staff and agency performance. Ability to explain/teach staff
from a variety of educational backgrounds. Must possess long and short-term
memory and high-level reasoning and problem solving skills.
8. Essential sensory requirements: Ability to see, hear and communicate verbally.
9. Exposure to Hazards: Works essentially inside an office environment. May be
exposed to hazards when making joint home visits, including but no limited to
dangerous animals, traffic hazards, threatening patient encounters.
10. Hours of Work: Hours are flexible to meet the needs of the agency.
11. Must have valid North Carolina driver’s license and an operational vehicle.