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As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
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Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.
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This position will be hybrid requiring a minimum of 2 days per week (sometimes more) in office in Coppell, Texas, a suburb of Dallas.
JOB SUMMARY
The Director of Operations, National Commercial Services, is responsible for day-to-day leadership, execution, and scalability of the Company’s Commercial and Land Services operations. This role ensures that operational delivery aligns with national growth strategy, client commitments, and regulatory requirements.
The Director of Operations serves as the operational backbone of the Commercial Services business, translating sales strategy and client expectations into consistent, compliant, and efficient execution across markets and jurisdictions.
PRIMARY RESPONSIBILITIES
Commercial Title Operations Leadership
Lead the national Commercial and Land Services operations, overseeing service delivery for complex, high-volume, and multi-jurisdictional transactions.
Manage and develop operational leaders, title managers, escrow leaders, and support teams aligned to the Commercial Services function.
Ensure consistent execution of operational standards, workflows, and service models across all markets.
Act as the primary owner of operational performance, quality, and turnaround times for commercial transactions.
Serve as the escalation point for complex operational issues, client delivery challenges, and transaction risk concerns.
Operational Execution & Scalability
Translate national growth initiatives and client commitments into scalable operational plans.
Oversee capacity planning, staffing models, and workload distribution to support growth without sacrificing quality or compliance.
Identify operational risks and proactively implement mitigation strategies.
Drive continuous improvement across processes, systems, and tools supporting Commercial Services operations.
Partner with technology, product, and systems teams to enhance efficiency and client experience.
Compliance, Risk & Quality Management
Ensure Commercial Title operations adhere to regulatory, underwriting, and compliance requirements across all jurisdictions.
Partner closely with underwriting, legal, and compliance teams to structure and execute complex transactions appropriately.
Maintain strong internal controls and audit readiness.
Champion a culture of risk awareness, operational discipline, and accountability.
Cross-Functional Partnership
Partner closely with the VP, National Commercial Title & Business Development to align operational execution with sales strategy and client expectations.
Collaborate with business development, finance, underwriting, legal, and executive leadership to support enterprise objectives.
Support client-facing discussions as the operational subject matter expert when needed.
Performance Management & Reporting
Establish and manage operational KPIs, dashboards, and reporting to drive transparency and accountability.
Monitor service-level performance, productivity, error rates, and cycle times.
Contribute to forecasting, budgeting, and operational planning efforts.
Use data to identify trends, bottlenecks, and opportunities for improvement.
Leadership & Culture
Build and lead a high-performing Commercial Title operations team.
Coach and develop leaders to support succession planning and long-term growth.
Foster a culture of collaboration between operations, sales, and support teams.
Model leadership behaviors aligned with the Company’s values and growth mindset.
REQUIRED EXPERIENCE & EDUCATION
5–8 years of progressive experience in commercial title or complex real estate operations, including leadership responsibility.
Demonstrated success leading multi-market or national operations.
Strong understanding of commercial title workflows, underwriting requirements, and regulatory environments.
Proven ability to scale operations in support of growth.
Experience partnering closely with sales and executive leadership.
High School Diploma or equivalent, 4 Year Degree Preferred
Licensing required as required by State/Federal Agencies
Notary Public license as required by State
SKILLS & COMPETENCIES
Deep operational expertise in commercial and land title services.
Strong people leadership and team development skills.
Ability to manage complexity across jurisdictions and client profiles.
Excellent problem-solving and decision-making capability.
Data-driven mindset with strong analytical skills.
Clear, confident communicator across operational and executive audiences.
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.