Director of Front Office

Who We Are: 

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.  

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. 

 What We Offer: 

• This position is bonus eligible

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Free onsite parking and discounted bus passes

• Complimentary meals

• Community volunteer opportunities

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For: 

A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you’ll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for. 

Who You Are: 

• Inspirational Leader: You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service.  

• Guest Experience Champion: You anticipate needs and deliver personalized solutions that exceed expectations.  

• Clear Communicator: You engage with guests, team members, and stakeholders with confidence and professionalism.  

• Decisive Problem Solver: You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity.  

• Organized Multitasker: You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery. 

What You’ll Do: 

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards.  

• Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth.

• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.  

• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.  

• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.  

• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership. 

• Partner with other departments to promote hotel services and optimize operational efficiency.  

• Respond to emergencies with professionalism, prioritizing safety and security. 

• Demonstrate regular and reliable attendance.  

• Other duties as assigned. 

Your Experience Includes: 

• Bachelor's degree or relevant work experience required.  

• Minimum of four (4) years guest service experience in hotel  hospitality required.   

• Minimum four (2) years Front Office or guest services leadership experience required.

• Experience with previous Property Management System, preferred Opera System.  

• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.  

• Ability to stand for long periods of time required.  

• Ability to work weekends, evening, holidays as necessary/required.    

Who You’ll Supervise: 

• Front Desk Team   

• Guest Services Team