Narmi

Director of Customer Success

New York, NY Full Time
About Narmi:
Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.

About the CS Team:
The CS team is responsible for managing our relationships with financial institutions throughout  their engagement with Narmi, from implementations to go-live processes, and expansion across Narmi’s account opening and digital banking platform offerings.  Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey.  Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi.

Narmi is a fast-paced and dynamic company, and General Managers are critical leaders of our team, partnering cross-functionally across Narmi to communicate the needs of our customers. We’re a lean team that is constantly evolving and taking on new challenges. We’re looking for leaders who are eager to deeply learn about digital financial services, constantly take on new challenges and bring the best consultative experience to our customers.