Director of Community Impact - Operations Officer V

THIS IS A NON-CIVIL SERVICE POSITION  

BALTIMORE CITY COUNCIL, OFFICE OF THE CITY COUNCIL PRESIDENT

Director of Community Impact 

Salary Range: $95,494 - $152,721 ANNUALLY  

Starting Pay: $95,494 - $124,107 ANNUALLY 

Hours: Full Time, 40 hours a week. (Must be available for some evening & weekend hours) 

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn more about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits.

Mission Statement:

To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.

Our Vision:

We will innovate, advocate, and deliver results across City government and neighborhoods

so that residents, business owners, and visitors champion Baltimore as the best place to

visit, live, work, and play.

Values:

• Results: Constantly striving toward “best-in-class” city services.
• Innovation: We don’t settle for the status quo; transformational results require

creative problem-solving.

• Community Centered: Our people make Baltimore great, and those residents
• Informed of every decision.
• Joy: Baltimore has so much to celebrate, and we proudly share its stories with each
• other and the world.

JOB SUMMARY

The Director of Community Impact contributes to the effective management of the Office of the City Council President by leading the strategy, operations, and performance of the Community Impact team. This role oversees the development and implementation of programs and initiatives designed to strengthen the City Council President’s engagement with Baltimore residents, neighborhoods, and institutions. The Director works closely with senior leadership to execute strategic priorities while independently managing programs, staff, and projects that support the Office of the Council President’s mission. The position leads community engagement initiatives, oversees constituent service operations, and coordinates complex multi-stakeholder projects that advance the Council President’s priorities. The Director regularly collaborates with City leadership, elected officials, community organizations, neighborhood leaders, and institutional partners to build strong relationships and ensure effective delivery of community-focused initiatives that improve outcomes for Baltimore residents.

ESSENTIAL FUNCTIONS 

• Develop and implement strategic goals, operational plans, and performance metrics for the Community Impact team aligned with the mission, vision, and priorities of the Office of the Council President.

• Lead and manage the Community Impact team to ensure high-quality constituent service and effective engagement with Baltimore residents, neighborhoods, and community institutions.

• Oversee and continuously improve a responsive, resident-centered constituent service operation that ensures timely resolution of community concerns.

• Design and implement a strategic program of community and neighborhood engagement to strengthen relationships between the Council President’s Office and Baltimore communities.

• Lead complex community initiatives and projects involving City agencies, community organizations, civic leaders, and institutional partners.

• Build and maintain strong relationships with neighborhood associations, community organizations, advocacy groups, and institutional stakeholders throughout Baltimore.

• Coordinate cross-agency efforts to address community issues and advance initiatives that support neighborhood priorities.

• Apply analytical and administrative methods to evaluate community engagement strategies, service delivery outcomes, and operational effectiveness.

• Review, evaluate, and integrate relevant City policies and operational protocols into the work of the Community Impact team.

• Prepare and present reports, briefings, and recommendations to senior leadership regarding community priorities, program performance, and operational improvements.

• Manage staff performance, professional development, and team culture to ensure effective collaboration and goal achievement.

• Identify and balance internal office priorities with external environmental factors including community needs, policy developments, and stakeholder expectations.

• Perform related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS

Education:

A Bachelor’s degree in Business Administration, Public Administration, Management, or a related field from an accredited college or university.

Experience:

At least ten (10) years of progressively responsible experience in operations,

administration, policy, or management, including four (4) years of supervisory experience.

OR

Equivalency Notes: An equivalent combination of education and experience may be considered.

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles and practices of public and business administration and management,
• including planning, organizing, staffing, directing, and controlling.
• Methods and procedures for collecting, organizing, interpreting, and presenting
• information.
• Community engagement strategies and best practices for working effectively with diverse
• stakeholders and neighborhood organizations.
• Public sector management practices and municipal government operations.
• Laws, rules, regulations, standards, and procedures applicable to government operations
• and public programs.
• Basic principles of budgeting, program management, and operational performance
• evaluation.

Skills and Abilities:

• Ability to lead and manage teams in complex organizational environments and support staff development and professional growth.
• Ability to establish strategic goals and guide teams toward measurable goal achievement.
• Ability to build and maintain strong relationships with neighborhood leaders, community
• organizations, civic groups, and institutional partners across Baltimore.
• Ability to manage complex projects involving multiple stakeholders and competing priorities.
• Ability to analyze operational challenges and recommend solutions based on logical evaluation of alternatives.
• Ability to communicate effectively with elected officials, community members, and stakeholders through clear and persuasive written and verbal communication.
• Ability to prepare and present reports, briefings, and recommendations clearly and concisely.
• Ability to coordinate activities across multiple organizational units, City agencies, and partner organizations.
• Ability to operate effectively in a fast-paced, mission-driven environment and consistently deliver on deadlines.
• Ability to establish and maintain effective working relationships with City officials, agencies, community organizations, and business groups.

ADDITIONAL INFORMATION

BACKGROUND CHECK

 Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

FINANCIAL DISCLOSURE

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

EQUAL OPPORTUNITY STATEMENT

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER