Director of Clinical Operations (Adult Outpatient Program)

Job Summary:

Lightfully is seeking a Director of Clinical Operations. Our ideal candidate is someone who has experience at this level or had success in a managerial role and is looking to lean in and take on something bigger. This person has an innovative mind and a collaborative heart. The role is highly cross-functional and strategic, which will require both creative and analytical thinking. The Director of Clinical Operations will work closely with leaders across sales, operations, and clinical departments, and will rigorously apply data to guide strategy and determine success. While collaborative and innovative, the Director of Clinical Operations is also passionately accountable to objective performance measures.

This role is responsible for the day-to-day management of the site’s clinical operations and program-level performance. This includes performance across clinical, team, growth, and financial objectives. This position is the Clinical Director position, as required by DSS regulations. 

Major Responsibilities:

• Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
• Leads site-level teams to achievement of goals in key areas of the business: 

Clinical

• Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
• Partners with the Chief Clinical Officer (CCO) and VP of Clinical Training to implement quality initiatives and clinical trainings.
• Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
• Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
• Responsible for the client treatment experience at specific site.
• Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.

Financial

• Responsible for meeting monthly budget targets.
• Manages labor (adherence to labor model) and other variable expenses.
• Participates in monthly operating review for region, with executive leadership team.

Team

• Oversees hiring, performance management, and job leveling for site-level positions.
• Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
• Optimizes employee engagement, retention, and turnover at the site-level.
• Works with VP of Clinical Training to ensure site-level teams onboarded and trained effectively.

Growth

• Accomplishes metrics related to ADC, inquiries, and admissions.
• Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.

Culture

• Ensures implementation of programs, across region, to promote the Company’s culture, vision, and Shining Commitments.
• Performs other duties, as assigned.

Specific Skills/Competencies:

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.

General Skills and Requirements:

• Able to communicate effectively in English, both verbally and in writing.
• Able to work for prolonged periods sitting at a desk and working on a computer.

Qualifications:

• Master's degree in psychology-related field.
• Full clinical licensure required. Must meet minimum qualifications for BBS supervisor. 
• 2 years experience managing others. 

The pay range for this position is $97,000-$145,000 annually.