Director of Clinic Operations: Oncology

Employment Type:

Full time

Shift:

Day Shift

Description:

The Director of Operations will serve as a leader, team member and professional support person across the Medical Group. This individual will be accountable for operational oversight and management for a defined subset of locations and specialties across the medical group. The operations director will identify efficiencies and create/replicate best practices across the medical group.

Works collaboratively with all members of the Medical Group to provide administrative support and direction to team members. Collaborating with the Medical staff and within the limits of approved policies and budgets, the Director of Operations will identify efficiencies and create/replicate best practices in their divisions. This leadership role will be essential in continued integration efforts locally, regionally, and across the statewide MercyOne medical group. Functions within the standards, policies, procedures and guidelines of MercyOne and Trinity Health.

ESSENTIAL FUNCTIONS 

• Assures that the philosophy and mission of MercyOne is represented in the operation and direction of assigned departments.  Communicates and promotes a strong commitment to this mission. 
• Accountable for leading and supporting ongoing change.  
• Owns medical group key results of performance for designated areas of responsibility (Personalized Care; Team Engagement; Quality; Financial Performance; and Growth). 
•  Demonstrates and sets expectations of professional standards/specialty standards specific to designated areas of responsibility/oversight. 
• Responsible for hiring, onboarding, evaluation, and performance monitoring of medical group colleagues in designated areas of responsibility. 
• Completes annual performance evaluations, accountability conversations, and disciplinary action of colleagues.  
• Ensures adequate support and provides staffing in line with organizational standards. 
• Develops, implements, and adheres to all departmental/organizational policies, procedures, and standards. 
• Acts as conduit to other support areas and resources helping to identify/escalate/problem solve issues in collaboration with support leadership.
• Develops, implements and periodically reviews department/organization policies and procedures that guide and support the provision of services complying with MercyOne and Trinity Health policies, Joint Commission requirements and Federal and State regulations. 
• Maintains current knowledge base of trends, policies, regulatory standards, and legislation and advises administration when pertinent. 
• Develops and maintains departmental staffing plan detailing appropriate colleague classifications and qualifications consistent with the department’s operational plan, projected volumes, and other relevant indicators.  Assures daily staffing adheres to plan.  
• Continuously assesses and improves the department’s performance based on, but not limited to, the department’s quality plan monitors, process improvement initiatives, patient/associate satisfaction data and associate safety and injury prevention. 
• Interviews and selects qualified colleagues and clinicians and assures associates are appropriately oriented. Continually develops staff through competency assessments, in-services and continuing education, and performance appraisal processes. 
• Maintains effective inter-departmental communication and cooperation.  
• Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in education programs. 
• Performs other responsibilities as requested by supervisor, manager, or department head. 
• Knows, understands, incorporates, and demonstrates the MercyOne and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. 
• Maintains confidentiality of information pertaining to clients, physicians, employees, and MercyOne businesses. 
• Strong written and verbal communication skills.  Detail-oriented with a high level of organizational skills and ability to manage and complete work in an efficient and thorough manner. 
• Flexibility in handling and prioritizing completion of multiple tasks/projects in a timely and organized manner. 
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of MercyOne. 
• Maintains good rapport and cooperative relationships. Approaches any conflict in a constructive manner. Helps identify problems, offer solutions, and participate in their resolutions. 
• Assumes responsibility for the performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. 
• Must be able to set and organize one's own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints. 

LEADERSHIP COMPETENCIES     

As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:  

Mission Statement:  We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. 

CORE VALUES

• Reverence: We honor the sacredness and dignity of every person. 
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable. 
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.  
• Justice: We foster the right relationships to promote the common good, including sustainability of Earth. 
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. 
• Integrity: We are faithful to those we say we are. 

MINIMUM QUALIFICATIONS 

• Minimum 5 years of experience in healthcare or related field required 
• Master's degree in business, nursing, health administration, or related field required. Active enrollment in a Master's Degree program is acceptable; degree to be obtained within 5 years of hire  
• Experience managing colleagues in a healthcare setting preferred 
• Experience working with physicians and advance practice providers preferred 
• Experience with process improvement methodologies preferred (Performance Excellence, LEAN, Six Sigma) 
• Must have excellent communication/interpersonal skills to deal effectively with physicians.  Frequently interacts with medical staff, employees and administration. 
• Must demonstrate excellent communication skills in both verbal and written form. 
• Proven leadership skills in relationship to motivating and empowering staff 
• Must have the ability to set direction and lead with minimal direction from others; translate and communicate the organization's strategic plan into tactical and measurable goals. 
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS 

• Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs). 
• Must be able to travel to the various MercyOne sites as needed.   
• Must be able to effectively analyze, communicate, and respond.  
• Must reside in one of the MercyOne regional service areas.  
• Position requires a high level of mental concentration to attain established deadlines. The working environment includes frequent interruptions. 
• The position has potential for exposure to infectious diseases, hazardous waste, and chemicals. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.