Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
Why this role matters
Client Success is one of the biggest drivers of our growth, and we’re looking for a Director of Client Success Operations to build the systems, processes, and insights that help us scale with speed and quality.
You’ll lead the operational backbone of a team that serves tens of thousands of real estate professionals. You’ll design and improve the workflows, tools, and data structures that drive retention, efficiency, and a consistently great client experience. You’ll work closely with leaders across Sales, Marketing, Product, and Data to shape how the company serves clients as we grow from $85M to $300M+ in the next 4 years.
This is a role for someone who loves complexity, creates clarity, and builds systems that work at scale. If you want to own a critical part of our growth engine and see your work reflected directly in client outcomes, this is the place to do it.