The Opportunity
Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials. You will shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI. Your remit includes oversight of caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted. The role reports to the Global Head of Cases Editorial Operations.
Core Responsibilities
Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows.
Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions.
Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. Lead and advance change management within the NAUK Cases organization.
Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations.
Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn.
Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows.
Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models.
Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts.
Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.
Key Success Metrics You’ll Drive
Content Timeliness, Individual Editor Production (time per case), Cost-Per-Document, Quality, NPS, AI Adoption and Productivity, and Employee Engagement
Qualifications & Experience
Bachelor’s degree in business, operations management, or related field. Studies in legal or JD preferred.
8+ years in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content.
Demonstrated success refining and executing strategic roadmaps that deliver cost, quality, and speed improvements.
Proven people-leadership experience, including building hybrid, multi-region teams.
Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions.
Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations. Hands-on familiarity with Gen AI/agentic AI in content workflows a big plus.
Excellent presentation skills and advanced understanding and capabilities with PowerPoint.
Must be able to work across a portion of North America, South Africa, and UK business hours.
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