Director Of Care - Full Time - Halton Hills

Role Description: Director of Care

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who oversees the care team in delivering exceptional resident‑centered care at a long-term care home.

You will manage all aspects of care operations, ensuring best practices aligned with Extendicare, Accreditation standards, and provincial regulations. Leading and inspiring an engaged team is central to creating an excellent resident experience. Building trust with residents and families is key to achieving our mission of providing people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and continuous quality improvement.

• Achieve high resident and family engagement through Experience Survey results by caring for each person as we would our own family.

• Meet or exceed all quality and clinical indicators through effective execution of required clinical programs.

• Foster a positive workplace culture, increasing overall employee engagement year-over-year.

• Ensure full regulatory compliance with resident plans of care and organizational standards, policies, and procedures.

Key Responsibilities

Cultivate

• Lead the resident care team, providing daily guidance and fostering a collaborative, accountable, high‑performing work environment that supports retention.

Train

• Ensure all care staff receive necessary education and support ongoing professional development.

Financial Stewardship

• Manage staffing according to Extendicare’s model of care and provincial/legislated hours of care.

• Assist with budgeting and conduct variance analysis for the nursing department.

Comply

• Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment standards.

• Conduct timely investigations and develop consistent action plans.

Risk Management

• Identify and address resident issues promptly, mitigate clinical risks, and manage critical incidents according to regulatory requirements.

Customer Service

• Apply a customer service mindset by acknowledging and responding empathetically to feedback from residents, families, vendors, and team members.

Resident Care

• Oversee resident assessments and care planning, ensuring personalized care plans that reflect resident preferences.

Collaborate

• Actively collaborate with the leadership team and engage with staff, residents, and families to optimize care delivery.

Improve

• Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction through continuous improvement.

Strategic Planning

• Develop operational plans aligned with home‑level strategic priorities, focusing on clinical operations and staffing to enhance resident care.

Community Partnership

• Engage with vendors on quality initiatives and training needs and collaborate with community health partners to improve resident outcomes.

Values Alignment

• Uphold and model the organization’s Mission, Vision, Values, and philosophy of ethics, morality, and integrity.

Qualifications

• Bachelor’s degree in Nursing (Master’s preferred).

• Current, unrestricted RN registration with the provincial licensing body.

• Minimum 5 years nursing experience, including at least 2 years in a leadership role in long-term care or another healthcare setting.

• Strong knowledge of long-term care regulations, standards, and best practices.

• Demonstrated leadership, communication, and interpersonal skills.

• Ability to collaborate with interdisciplinary teams and build strong relationships.

• Experience with quality improvement initiatives and delivering positive resident outcomes.

• Proficiency with Electronic Health Records (EHR) and relevant technologies.

Core Competencies

• Business Knowledge

• Industry/Regulatory Knowledge

• Program Administration

• People Management

• Customer Service

• Priority Management

Attributes of an Effective Leader

• Strategy Development: Understands organizational strategy and sets priorities accordingly.

• Self‑Motivated & Results Driven: Takes ownership and ensures delivery of high‑quality, timely, cost‑effective results.

• Collaboration: Inspires teamwork and influences effectively across groups.

• Effective Communication: Actively listens to understand all perspectives and communicates with respect.

• Problem Solving: Identifies and resolves issues even beyond direct role scope.

• Builds High‑Performing Teams: Develops team capability through feedback, coaching, and ongoing learning.

• Data Analytics & Continuous Improvement: Uses data to measure performance and drive improvements.

What Extendicare Has to Offer

At Extendicare, teamwork is the foundation of our ability to reach our full potential. We value every employee, support equal opportunity for growth, and celebrate achievements.

As a valued member of our team, you can expect:

• Continuous mentorship, lifelong learning, and growth opportunities

• Clear paths for advancement and career development

• Meaningful and rewarding work that enriches your life and the lives of others

• Employee and Family Assistance Program

• Comprehensive benefits package

Extendicare is a leading provider of senior care across Canada. Through 123 owned and operated long‑term care homes and home health care services supporting over 10,000 patients annually, we help people receive the care they need wherever they call home. Our team of 22,000 professionals is united by a commitment to quality care and a shared vision for a brighter future.