Director, North America Benefits

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Director, North America Benefits

Location: Zeeland or Holland, MI

Reports To: SVP, Total Rewards

Department: Human Resources

Job Type: Full-Time In-Person

Position Summary

The Director, North America Benefits is responsible for the strategic direction, design, governance, and administration of employee benefit programs across the United States and Canada. This role ensures that benefit offerings are competitive, cost-effective, compliant with applicable regulations, and aligned with the company’s Total Rewards philosophy. The Director will lead a team of benefits professionals and collaborate closely with internal stakeholders, external vendors, and cross-functional HR partners to deliver a best-in-class employee experience.

Key Responsibilities

• Strategy & Design
  • Develop and implement comprehensive benefits strategies that support business objectives and enhance employee engagement.
  • Lead the design and continuous improvement of health, welfare, retirement, and wellness programs.
  • Benchmark benefit offerings against industry standards and recommend enhancements.
• Compliance & Governance
  • Ensure compliance with all federal, state, provincial, and local regulations (e.g., ERISA, ACA, HIPAA, FMLA, COBRA, CRA).
  • Oversee audits, filings, and reporting requirements for benefit plans.
  • Maintain policies and procedures that support regulatory compliance and internal controls.
• Vendor & Program Management
  • Manage relationships with benefits providers, brokers, consultants, and third-party administrators.
  • Lead annual renewals, RFPs, and contract negotiations.
  • Monitor service levels and ensure high-quality delivery of benefits programs.
• Associate Experience & Communication
  • Develop and execute communication strategies to educate employees on benefit offerings.
  • Partner with HRBPs and Talent Acquisition to support onboarding, life events, and offboarding processes.
  • Champion wellness initiatives and employee support programs.
     
• Associate Recognition and Engagement
  • Design, develop, and lead our associate recognition and service award programs globally
• Leadership & Collaboration
  • Lead and develop a high-performing benefits team.
  • Collaborate with Finance, Legal, Payroll, and HR Operations to ensure seamless execution.
  • Support M&A activity including due diligence and integration of benefit programs.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
• 7+ years of progressive experience in benefits management, with at least 5 years in a leadership role.
• Deep knowledge of U.S. and Canadian benefits regulations and market practices.
• Experience managing vendor relationships and large-scale program implementations.
• Strong analytical, communication, and project management skills.
• CEBS or CBP certification preferred.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.