SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
We welcome your interest in SBA. Let us know a little about you by checking all that apply:
You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.
If you are ready to make an impact, join our team!
Essential Duties & Responsibilities:
Provides leadership & direction for the SBA Engineering Operations team supporting multiple technologies.
Responsible for maintaining adequate Engineering Talent to support live networks and new emerging Network Technologies
Responsible for Product Evaluation, vendor recommendation, & vendor oversight & management
Responsible for staying connected with the vertical industries we are supporting.
Develop and maintain good working relationships with industry and corporate peers, Markets, suppliers, and project members.
Support new and emerging products and services; develop technical job aide while ensuring the integrity of any new service SBA may provide.
Responsible for Tier III and engineering-level support to the NOC. This may include on-call support during off hours, holidays, and weekends to ensure customer SLAs are met.
Provide Tier III Support for the entire SBA lines of business, including:
Integration and Commissioning Support of all SBA Products and Services (DAS, MW, EaaS, MECs, DC, etc.)
Customer on Boarding
Circuit Configuration, testing, and acceptance
IXP/ISP (UIX) Design, Operations & Management
Data Center Gears integration (switches, servers, network gear)
Network Related Remote Hand
Sales Support Liaison
Edge IT Support
Tool Support & Development
Evaluate, recommend, design Networks, and establish equipment standards.
Smart Hands Services – Develops offerings and Manages value added Network Services
Works very closely with Strategy/New Business and Sales team leadership and provide guidance on new opportunities and network design.
The Director will be responsible for overseeing the Engineering functions associated with operational support of SBA product offerings such as DAS, MECs, Data Centers, Microwave, and many others.
Business/Process owner for the SBA Engineering Assessment Review (SAR) process. Employs SAR to ensure operational systems, products & services are securely deployed in SBA data centers and networks.
This position will be responsible for developing and implementing a comprehensive Engineering audit program for SBA services, systems, and network products, including SBA data centers.
Business/Process owner for Engineering audit program performs programmatic, proactive network scanning & audit for Engineering vulnerability, overall Engineering posture and Engineering policy compliance.
Responsible for SBA’s Engineering audit & incident response capability, including coordination with other SBA groups such as SBA Edge, Construction, Sales, etc.
Responsible for developing and implementing SBA Network Engineering policies and supports other SBA Engineering policies.
Provide technical training to the NOC to support new products and services.
Document technical job aides for all products and services that the NOC supports.
Recommend and periodically review technical field service alerts for increased network performance and improved customer experience. Establish short- and long-term goals for technology solutions and influence positive change.
Actively participate in cross-functional groups to solve technical problems. Utilize a network of professional relationships to collect and disseminate information, build support and consensus with stakeholders to meet desired objectives.
Must have strong leadership skills and be able to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration. It also requires cross-organizational leadership skills that will build healthy relationship and obtain required support through professional and productive methods.
Works closely with the core work team to identify potential issues and/or opportunities within or related to the customers experience.
Works on the most complex and unique issues requiring in-depth evaluation to generate solutions to business problems.
Applies a high level of critical thinking and ingenuity to successfully resolve complex technical issues.
Other projects and duties as assigned.
Supervisory Responsibilities:
Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
Provide oversight and direction to team members in accordance with the organization's policies and procedures.
Coach, mentor and develop team members, including overseeing new team member onboarding and providing career development planning and growth opportunities.
Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.
Lead team members using a performance management and development focused approach to assist in goal setting, two-way feedback, and performance development planning.
Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.
Education & Experience:
Bachelor’s degree in Electronics, Electrical, Computer Science, Computer Engineering, or a related field preferred.
5-10 years' experience in leading a multi-technology operations center providing 24x7 support.
Experience in managing people with varying technical skill levels.
3-5 years' experience in managing highly technical engineers.
Domestic travel required 10% of the time to visit data centers and other future SBA sites.
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
Certifications:
Juniper Networks Certified Professional (JNCIP-DC) required.
CCNA - Cisco Certified Network Technician preferred.
Information Technology Infrastructure Library (ITIL) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stoop, bend, kneel or crouch.
Ability to stand, walk and sit.
Ability to reach with hands and arms
Visual ability correctable to 20/20.
Sitting up to 90% of the day.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
Ability to lift up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office/ Cubicle workspace.
Moderate noise level.
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