Director, National Benefits Center

Director, National Benefits Center

Department: Department of Homeland Security

Location(s): Lees Summit, Missouri

Salary Range: $151661 - $228000 Per Year

Job Summary: This position is in Lee's Summit, Missouri. The Director of the National Benefits Center (NBC) provides executive leadership over operations, administrative, and technical functions. NBS employs over 2,200 staff and contract employees in Overland Park, KS and Lee's Summit, MO, serving as the central preprocessing and distribution hub for immigration benefits request requiring field office interviews nationwide. The Director reports to the Associate Director, Field Operations Directorate.

Major Duties:

• U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security (DHS). We lawfully administer immigration and naturalization adjudication functions and establish immigration services policies and priorities. The Field Operations Directorate was established to oversee and manage the day-to-day operations of the Western Region Office, Central Region Office, Northeast Region Office, Southeast Region Office, the National Benefits Center, the Immigrant Investor Program Office, 16 District Offices and 89 Field Offices located throughout the continental US, Alaska, Hawaii, Puerto Rico, Guam, Saipan and the U.S. Virgin Islands. Major Duties The Director ensures the National Benefits Center successfully meets goals and targets, and drives innovation through process and program improvement to create efficiencies and achieve outcomes. The Center Director plans, coordinates, and ensures consistent administration of immigration benefits programs in accordance with USCIS-wide requirements. He/she directs and oversees the preprocessing and nationwide distribution of applications and petitions for immigration and nationality benefits and privileges, and related functions including records operations, public information services, and testing and implementation of information technology and technical solutions. The Director ensures the NBC's locations have the necessary resources (personnel, facilities, equipment and budget) to accomplish the mission and adjusts these resources when workloads or priorities change. He/she leads, develops, analyzes, monitors and evaluates all NBC administrative activities (i.e., human resources, labor employee relations, training, technology, security, safety, and emergency management). The Director directs the development and implementation of policies, procedures, guidelines, and standards for the effective and efficient operation of all NBC functions. He/she ensures NBC's policies, programs, and operations are updated as necessary to align with new or updated policy, immigration benefit forms, regulation, executive action, guidance, leadership decision, technical requirements or other action that affects the mission activities of the NBC, Field Operations Directorate, USCIS or its stakeholders. The Director exercises delegated authority to take final action on matters of adjudication within the NBC's jurisdiction, and directs and oversees a staff of adjudicators within the NBC responsible for the adjudication of ancillary benefit applications and complex adjudication workloads with national and international impact, including special immigrant juveniles and domestically filed applications and petitions for intercountry adoption. The Director directs and oversees the NBC's national security and anti-fraud activities, including initiating and resolving background and national security checks and providing support to U.S. Immigration and Customs Enforcement (ICE), U.S. Customs and Border Protection (CBP), Department of State (DOS), Federal Bureau of Investigations (FBI), and other federal and law enforcement agencies on matters of public safety and national security. The Director anticipates and responds to challenges and opportunities that have significant implications for the NBC's operations and functions. He/she is accountable for decisions relating to NBC operations and administration. The Director responds timely and effectively to setbacks and manages risks, including in situations with ambiguous or limited information. As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the various responsibilities USCIS carries out within the Government, visit our website at http://www.uscis.gov.

Qualifications: Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB) of your eligibility for noncompetitive appointment to the SES. There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). The ECQs and TQs should be evident in the 2-page resume. TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ 1: Demonstrated executive level leadership in overseeing operational programs that directly impact the national security or homeland security of the United States. This includes overseeing and ensuring the integrity, efficiency, and quality of program operations using a risk-based approach, and managing organizational and operational change across multiple, geographically dispersed offices. EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not effectively demonstrate evidence of the ECQs and TQs, you may not receive further consideration for the position. There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

How to Apply: To apply for this position, you must complete this application and submit any required documents specified in the Required Documents section and submit by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select and upload your résumé and/or other required documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the "Include Personal Information" section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

Application Deadline: 2026-05-21