Director, M&S Development - Americas

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and directing own organization through reliable systems and processes.

The Director, Marketing & Sales Development – Americas (“the Director”) supports the effective development, management and delivery of recruitment and training programs through a variety of delivery methods including instructor-led, computer-based, web-based, and mobile training. The Director also supports the administration of Training and Development programming across the Company – all brands and regions, and support with and delivery of programs as required.

Expected Contributions

The duties / responsibilities include:

Training & Development Strategy and Operations

• Execute, administrate, and measure the effectiveness of training & development programs and initiatives.
• Contributes to the design, development, administration, and delivery of existing and new training content.
• Contributes to continuous program and delivery improvements.  Identifies and builds new programs and initiatives to grow MVW’s Marketing & Sales learning culture and helps support training & development needs within the organization.
• Researches and identifies external learning programs that may fit the needs of the organization. 
• Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
• Collects and monitors feedback on development programs; leverages feedback to drive improvements to learning design, development, and delivery.
• Maintains training & development program calendar.
• Maintains comprehensive records of participation and continued tracking for individuals or departments and regularly provide reports to learning leaders and the business.
• Facilitates Marketing & Sales training sessions to marketing and sales both virtually and in person, as needed.

Business Partnerships

• Acts as a trusted consultant and training resource for business leaders at corporate, regional and site level.
• Partners with business leaders, policy owners, learning leaders, Subject Matter Experts (SMEs), and other stakeholders to plan, create, and deliver high-quality training & development programs that meet or exceed program needs. 
• Partners with Corporate MVW Talent Management team during the analysis, design, and development of any given project to help maximize the effectiveness of the training offerings and curricula.
• Supports the Candidate and Learning Management System when needed, in partnership with the respective corporate teams, to ensure Marketing and Sales specific programing is up to date, optimized and compliant.
• Performs other duties and projects as needed or assigned by Marketing and Sales leadership.

M&S Program & Process Development

• Uses established methodologies in all stages of the design process, including needs assessment, analysis, design, development, implementation, and evaluation.
• Assesses development needs by analyzing data and developing and conducting surveys, interviews, and focus groups.
• Assesses and determines modes of delivery (e.g., eLearning, 1-on-1, ILT, Virtual) for development programs.
• Collaborates with learning designers or vendors on the design of engaging training materials for a variety of delivery methods, including instructor-led, computer-based, web-based, and mobile training.
• Researches and identifies external development programs that may fit the needs of the organization. 
• Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods and techniques.
• Improves current sales and marketing processes at the direction of the SVP, Sales Development.

Talent Development

• Maintains responsibility for high-quality delivery of training programs (e.g., onboarding courses), ensuring that facilitators have the knowledge, skills, and abilities to deliver with excellence.
• Reviews and analyzes feedback on programs from internal customers; identifies trends in feedback and provides follow-up for issue resolution and/or appropriate communication to business leaders.
• Leads skill-building training projects by working with SMEs, learning designers, and vendors to design and deploy training programs across the Marketing & Sales organization.

General Department Operations

• Develops operating plans and workable business processes for own department in alignment with function strategy.
• Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.
• Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk.  Presents alternative solutions to business issues by leveraging the broader organization. 
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
• anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
• using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
• setting and maintaining high standards for team and individual performance.
• providing timely coaching and feedback.
• making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by:
• acting in a consultative fashion to implement programs impacting the broader organization.
• assisting in the development and communication of broader organizational goals.
• achieving results against budget within scope of responsibility.
• taking calculated risks to move the department or team forward.
• developing and using systems to organize and keep track of information.
• balancing the interests of own group with the interests of the organization.
• working with others to identify and remove barriers to success.
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
• Develop and manage new special projects as assigned.
• Performs other duties as appropriate.

Candidate Profile

Education

• Bachelor's degree in a relevant field required, or 7+ years’ experience leading Marketing and Sales programs and processes supporting corporate and field M&S operations.
• MSc in Human Resources or relevant field recruitment and development an advantage.

Experience

• Minimum 5 years’ functional experience within Sales and Marketing.
• Minimum 7 years’ experience with MVW or Industry competitor; Timeshare product knowledge and experience an advantage. 
• 6 – 8 years product / channel management experience, preferred.
• Solid understanding and command of development tools including creation of user stories and backlog management.
• Proven track record of consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations.
• Demonstratable passion for producing outstanding work, delivered on time and on budget.
• Expert knowledge in project management and implementation.
• Strong working experience of developing and implementing business strategies to improve S&M results.
• Superior communication skills in order to effectively report to end users and senior management in a verbal or written format.
• Demonstrated ability to direct several distinctly different projects simultaneously, involving various operational units, systems, cultures, and balancing teams composed of a wide variety of skill sets.
• Ability to apply current knowledge to a wide variety of software programs and technologies.
• Familiarity with Candidate Management Systems and/or Human Resources software.
• Hands-on experience with candidate sourcing, interviewing and evaluation.
• Experience supporting recruitment and/or development programs.
• Working knowledge of federal, state, and local employment laws and regulations.

Skills/Attributes

• Strategic thinking skills are required.
• Ability to articulate and communicate recruitment and development strategy at the EC and Board levels.
• Understanding of the key metrics and financial impact of deliverables for the business.
• Strong analytical skills, research orientation, and experience transforming a vision into an operational plan.
• Effective project management skills to support recruitment and/or development programs, and fast-paced marketing and sales operations.
• Experience partnering with Centers of Expertise (COEs) to execute recruitment and development strategy.
• Excellent leadership and communications (written and verbal) skills.
• Strong collaboration skills with demonstrated ability to achieve results working cross-functionally with sales, marketing, and product teams.
• Demonstrated ability to manage teams and conflict.
• Proven ability to independently identify and analyze problems/issues, assess risk, evaluate alternative solutions and recommend course of action.
• A creative thinker who can test and integrate evolving technologies and channels into traditional methodology.
• Proven ability to manage through influence and achieve results.
• High integrity and high standards.
• Ability to prioritize many competing alternatives and plans, balance internal customer needs with business priorities.
• Proven success driving marketing strategies and plans.
• Ability to travel up to 75% % per annum.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.