Director - Investor Services

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. 

SS&C is leading the way.  We continue to look for today's and tomorrow’s brightest talent, those who embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, integrity, and innovation, to name a few.  We are a fast-paced environment that promotes flexibility, authenticity and offers a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 2 minutes’ walk from Raffles Place MRT
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave

• Your Wellbeing: Medical, Dental, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C Learning and Development
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Director – Investor Services is responsible for leading multiple teams within the Investor Services function, ensuring the delivery of high-quality transfer agency and investor servicing operations. This role leads, oversees, and provides strategic direction to maintain strong client relationships, operational efficiency, and regulatory compliance.

The Director works closely with fund managers, auditors, and internal stakeholders to support client onboarding and fund launches, oversee complex operational matters, and drive continuous improvement initiatives to enhance service delivery, team performance, and operational effectiveness.

• Provide day-to-day leadership and supervision of multiple Investor Services teams, including performance management, coaching, and professional development.
• Act as a key escalation point for clients and internal stakeholders, ensuring timely resolution of complex operational issues.
• Coordinate and support new client launches and fund conversions, including analysis and setup of fund data within internal systems.
• Maintain strong relationships with clients, fund managers, auditors, and internal service teams to ensure high service standards.
• Review and oversee investor transactions, ensuring all processing aligns with fund offering documents and internal procedures.
• Review and approve investor reporting and communications prior to distribution.
• Review and approve investor-related payments, including wires, while maintaining accurate wire instructions and controls.
• Oversee the maintenance and accuracy of operational databases, dashboards, and reporting tools.
• Review fund manager reports and support regulatory or investor reporting requirements (e.g., ERISA, Blue Sky).
• Work closely with external auditors and internal teams to complete confirmations, due diligence requests, and operational reviews.
• Lead or contribute to operational, client, and regulatory meetings to support service delivery and continuous improvement.
• Identify training needs within the team and ensure appropriate training and development initiatives are implemented.
• Lead or contribute to departmental initiatives and operational improvement projects.
• Support testing of systems, databases, and applications as required to ensure operational effectiveness.
• Respond to and resolve inquiries from investors, fund managers, and internal stakeholders.

What You Will Bring:

• Bachelor’s degree or equivalent work experience
• Supervisory experience
• Knowledge of financial services/mutual funds/ hedge funds/private equity funds preferred
• Good Knowledge of Microsoft Office Products
• Proven Ability to work under pressure and meet deadlines
• Strong organisational and relationship-building skills
• Proven training skills and adaptable to various software/database applications

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.