At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position is responsible for developing strategies, which facilitate execution of key initiatives, and aligning IS services with the Business strategies of individual units. The Hospital Director of Information Systems is responsible for managing a complex relationship between the unit which provide direct patient care or corporate business services and the IS organization to create a culture that proactively ensures that the appropriate resources are aligned with the unit’s business strategies. The Director Hospital of Information Systems reports directly to the System Executive of Professional Services. Must be able to demonstrate knowledge and skills required in a large, complex corporate Information System.This is onsite role supporting TMC/Children's Hospital: 6411 Fannin, Houston, TX 77030
Desired Skillset
Minimum Qualifications
Education: Bachelors degree in computer science or related field with four (4) years of increasing responsibility in managing corporate systems, customer support activities, and a variety of Healthcare Management Information Systems (MIS) applications required or In lieu of degree, 10 years of related experience; Masters degree preferred
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Health Industry experience in Customer Service responsibility, experience in managing client accounts
Working knowledge of a variety of computer platforms including system strategies, environments, equipment, development tools and methodologies
Principal Accountabilities
Professional Attributes
The Hospital Director of Information Systems must demonstrate ability to be a visionary.
This person must be able to validate departmental strategy and bring about change based on the strategic and business plan from the unit to corporate level.
They must possess a technical aptitude in order to service the Customer’s needs.
They must appreciate and understand the political climate and culture at the executive and departmental levels in order to maximize use of resources in the most efficient manner.
People skills are necessary to motivate others, which include but are not limited to role modeling, acceptance of differences, working through resistance, instilling enthusiasm and displaying genuineness and humor.
Management of Accounts
Provides ongoing leadership and motivation at the executive level to ensure that the unit is focused, committed, and capable of producing expected results.
Creates and maintains a teamwork environment conducive to productive output, successful achievement of business goals and a rewarding work experience.
Communicates, orally and in writing, with all Chiefs, System Executives and Directors to provide understanding and ownership of departmental and corporate objectives. Establish and measure unit quality objectives and performance.
Budget & Financial Administration
Provides resources necessary to the units to guide in determining technology forecasting, hardware and communication planning.
Assists in the development of department annual operating expense and capital budgets.
Considers potential for revenue growth.
Monitors Departmental expense budget within the guidelines that contribute to cost-effective operations of the corporation.
Project Planning & Directing
Participates in the corporate IS Steering Committee.
Maintains an executive perspective for the purpose of strategic planning and implementation of approved projects.
Plans, prioritizes, manages and schedules all projects, assignments, and Customer Service strategies.
Establishes and measures project quality objectives, value propositions and performance.
Develops and implements effective written mechanisms to document and report on all plans, priorities, schedules and the current status of all projects related to the deployment of IS dependent business strategies of the individual units.
Supports the Business strategy of each unit participating on all major business related committees including the facility Executive Committee.
Assists with the development, implementation, communication and promotion of I/S strategic and tactical plans, which reflect and support MH’s corporate vision and goals. Establish and measure Departmental quality objectives and performance.
On-Site Support
Provides guidance to executive management personnel throughout the corporation to contribute to optimum utilization of ISD services within the corporation.
Through Project Management strategies, plan, prioritize manage the on-site executive support processes for units which includes, CEOs, VPs, direct contact with end users for problem resolution, maintaining accurate documentation of system and user issues, reporting mechanisms, etc.
Promotes accountability to the individual units regarding their part in project implementation.
Communication
Effectively communicate a highly technical and constantly changing subject in non-technical business terms to senior management.
Must possess a high degree of interpersonal skills required to persuade and sell the liaison role by balancing the needs of a decentralized unit and corporate services.
Produce effective oral and written communications to assigned staff to facilitate understanding, ownership and accomplishment of project goals and objectives.
Employs negotiating skills to resolve priority conflicts. Demonstrates strong human inter-relationship skills and promotes teamwork.
Reporting
Assists in establishing and monitoring unit’s quality objectives, milestones and benchmarks.
Develops and implement effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Research & Development
Maintains a functional knowledge level of all application systems and products available from ISD.
Provides the support and motivation to develop and maintain a technical atmosphere that encourages a robust I/S research and development environment.
Translates executive business needs into alternative technical solutions.
Customer Service
Develops and implements an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve and report on executive customer service problems and issues.
Assists with establishing unit programs, which promote and emphasize MH’s commitment to exceptional customer service standards.
Develops and maintain relationships with ISD Departments deploying direct service.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.