Director, Head of Global KYC

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

This individual will work closely with the Head of FLoD KYC, deputising as required. The role will hold a high level of responsibility and exposure to senior management within MUFG Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on KYC procedural / process aspects.

This individual will be a key representative and focal point within FLoD KYC team working closely with stakeholders to ensure MUFG understands all associated risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of business processes.

A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve the on-boarding service and Turn around times provided to the prospect clients and the business.

Major Responsibilities:

• Responsible for Team’s delivery: :Ensure that all client onboardings and Periodic assessments for Global Markets covering all Primary and Secondary relationships are managed effectively and within the targeted turn around times.  Make sure applicable “Know your Customer” requirements have been met and ensure that the business remained fully compliant with the AML policy and all applicable regulatory requirements
• End to End KYC : Role involves managing end to end process for both New Business and periodic assessments including Client Outreach, partnering with second line AML functions, SLA Management, MI, Restrictions/exits etc.
• Liaison for end to end onboarding and CLM Work closely with end to end onboarding / CLM teams and support teams within Tax, Credit, Legal, FCoE, FCoA and Data to ensure overall TAT is adhered to and enhance client onboarding experience within Securities across MUSE, MUSEU, MUS Asia, MUS Americas.
• Time criticality and Data sensitivity Able to manage highly time sensitive new business deals (Incl. Capital Markets , Sales & Trading) and deal effectively with MNPI data for potential new transactions
• Audit & Issues Management Role will be responsible to maintain a strong KYC control environment  for the firm with responsibility to resolve all issues within timelines managing the process effectively. As the head of GM KYC , the role is also responsible to ensure audit RFIs are responded to within the agreed timelines and the FLoD KYC function secures a satisfactory audit rating
• Capacity planning, Pipeline management and forecasting of volumes: Ensure capacity planning is undertaken and forecasting of volumes is conducted periodically to proactively manage capacity for volume spikes, triggers and expected business growth
• Senior Subject Matter Expert (SME) with hands on end to end KYC processing: Act as a senior SME within the KYC team in relation to all KYC aspects from processing to specific policy related queries management
• Escalation point for Business: Ensure all escalations from internal and external stakeholders are addressed promptly with response within the agreed TAT, ensuring compliance with AML policy and regulations
• Representing KYC Team & Stakeholder engagement: Represent the FLoD KYC Team on KYC matters to key stakeholders include management, compliance, regulators, and auditors where needed. Expectation for this role will be to establish strong stakeholder engagement across all Securities Primary and Secondary Desks and to present clear and concise information confidently at all levels
• Ownership of MI preparation for Onboarding: Responsible, alongside the Head of KYC and Lead Data/MI to create, develop, and publish a suite of Management information reports – both regular MI reporting and ad-hoc analysis as and when required. It is essential that the reports published are clear and are produced to a qualitative standard
• Training, Development & people management: Carry out people and performance management for Global Markets KYC Teams. Coach and mentor them onshore and offshore. Provide support to the Head of KYC and share responsibility for Training & Development including career pathing across KYC. May also be required to provide training to their respective business lines
• Owning Team Procedures and Processes: Responsible for ensuring that team procedures and processes are up to date, accurate and reflect all policy and regulatory change and kept UpToDate with standards
• Liaison with Compliance: Act as a Compliance Liaison function for related matter, meeting with Financial Crime on a regular basis, ensuring queries are resolved, ad-hoc analysis and reporting is completed.
• Liaison with Regulators : Act as a liaison on KYC matters with applicable regulators
• Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the KYC process; including the strengthening & implementation of controls and improving efficiency.
• Budget & Cost : Manage costs for the Global Markets KYC team in collaboration with BM , Head FLoD KYC and in line with the offshoring strategy to be within the budget. Plan for effective cost control environment while creating process and productivity efficiencies

When there is a business requirement the role will also have to be flexible to provide support to the periodic reviews and remediation function for Bank and Securities

Additional Information:

Essential

• Awareness of US, UK & European Anti-Money Laundering regulations
• KYC SME with hands on experience in managing functional teams in end to end KYC within Securities/Markets domain
• Knowledge of various corporate structures Financial Institutions, Banks and NBFIs , Investment/ Fund Managers, Hedge Funds and Insurance entities
• Strong understanding and experience in managing teams involved in or supporting Trade Lifecycle activities and profound understanding of various asset classes
• Proven experience in managing global teams across jurisdictions in multiple time zones
• Demonstrated experience in driving Target Op model and delivering technology and change within KYC function
• Awareness of Markets Regulations ( FATCA/CRS, MIFID II, emir, SBSD, Volcker, FINRA, USA Patriot Act, Fincen, etc)
• Understanding of Global Markets business, client base and dynamics
• Able to communicate effectively to key stakeholders at all levels and drive positive outcomes
• Experienced people manager running teams onsite and virtually
• Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed
• Self-motivated to find solutions
• Attention to detail is essential
• Ability to effectively utilise Microsoft Office (particularly excel and power point)
• Experience of preparing MI and presentations 

Education / Qualifications:

Essential

• Degree Level or relevant industry experience

Preferred:

• Relevant qualifications in Anti Money Laundering, fraud and bribery or Financial Crime roles would be highly desirable.
• Languages skills are not mandatory but would be beneficial as this role covers EMEA.

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Personal requirements:

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work

The typical base pay range for this role is between $260K - $300K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.