Role Purpose
Director, Head of Communications and Events, is responsible for developing and executing communication strategies that strengthen brand reputation, drive stakeholder engagement, and support business objectives across company. This role requires strategic leadership, crisis management expertise, and the ability to deliver impactful internal, external communications and corporate events.
Key Responsibilities
1. Communications Strategy
Develop and implement integrated communication strategies aligned with business priorities across company.
Partner with internal teams and EMT of each division to ensure consistent messaging and brand positioning.
Drive thought leadership initiatives to enhance executive visibility and corporate reputation.
2. Media Relations & Issues Management
Build and maintain strong relationships with media.
Lead crisis and issues management planning, including development of playbooks and rapid response protocols.
Serve as spokesperson on key industry topics and manage proactive and reactive media engagement.
3. Internal Communications
Oversee internal communication programs to ensure timely, accurate, and engaging messaging for employees.
Manage internal communication channels and measure effectiveness to continuously improve outcomes.
4. Corporate Events
Provide strategic oversight for major corporate events, town halls across company.
Ensure events deliver exceptional engagement and align with brand values.
5. Digital & Social Media
Leverage digital platforms to amplify communications, enhance media coverage, and strengthen reputation.
Monitor and report on campaign performance and engagement metrics.
Required Qualifications
Bachelor’s or Master’s degree in Journalism, Communications, or related field.
8+ years of experience in corporate communications, media relations, and stakeholder engagement, preferably in a regional or global role.
Exceptional written and verbal communication skills in English (additional Asian languages a plus).
Proven ability to manage crises and complex issues across multiple markets.
Strong leadership and collaboration skills within matrix organizations.
Proficiency in Microsoft Office and familiarity with digital communication tools.
Strategic thinker with creativity and intellectual curiosity.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement