Director Global Security Operations Centers/Crisis Management

Anticipated End Date:

2026-01-02

Position Title:

Director Global Security Operations Centers/Crisis Management

Job Description:

Director Global Security Operations Centers/Crisis Management

Location: 220 Virginia Avenue, Indianapolis, IN. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location will not be considered for employment, unless an accommodation is granted as required by law.

The Director Global Security Operations Centers/Crisis Management is responsible for leading the company’s efforts to effectively prepare for, detect, mitigate, and recover from physical security threats, emergencies, and crisis events.

How you will make an impact:

• Directs the U.S. 24/7 Global Security Operations Center (GSOC), which serves as the first line of defense for threat detection and mitigation, as well as emergency preparedness and response.
• Develops strategies and policies for regional global security operation centers to ensure continuous monitoring of company facilities, associates, and assets, facilitating threat detection and mitigation while ensuring appropriate responses to emergencies, including natural disasters.
• Oversees crisis communications to ensure associates receive timely and accurate information during potential crises.
• Leads the development and maintenance of crisis and emergency management plans and templates across local, regional, and global levels.
• Leads enterprise responses to actual crisis incidents and events.
• Collaborates with enterprise leadership and business partners to communicate preparation and response strategies.
• Facilitates or leads training, drills, and exercises in conjunction with other global security & safety staff and key stakeholders at all levels across the enterprise.
• Establishes and maintains critical relationships with law enforcement and other relevant government entities, and collaborates with local partners to enhance response effectiveness.
• Provides thought leadership in threat detection/mitigation as well as emergency and crisis preparedness and response, while continuously developing expertise in GSOC technology solutions and industry best practices.
• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
• Must be available to work nights and weekends in support of threat-mitigation and emergency-response efforts.

Minimum Requirements:

Requires a BA/BS degree or international equivalent in a criminal justice, homeland security, or related field and a minimum of 8 years of experience in a major law enforcement, emergency management, or private sector security organization, with direct oversight over emergency and crisis management programs and security operations centers; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Associate Emergency Manager (AEM) or Certified Emergency Manager (CEM) certifications are preferred.
• Advanced knowledge of Microsoft Office suite is strongly preferred.
• Strong analytical, oral, and written presentation skills, as well as a high level of emotional intelligence is strongly preferred.
• Master's degree is preferred.
• Prior experience working in a global, matrixed environment is preferred.
• Prior experience in a private sector setting, leading emergency and/or crisis management functions and security operations centers is preferred.

Job Level:

Director

Workshift:

1st Shift (United States of America)

Job Family:

FAC > Corporate Security

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.