Director, Global Process Owner – Quote-to-Cash

MongoDB is seeking a Director, Global Process Owner (GPO) – Quote-to-Cash to serve as the single-threaded owner of the company’s end-to-end Quote-to-Cash process architecture across Cloud, Enterprise Advanced (EA), and Professional Services.

This role is responsible for designing and governing scalable, durable Quote-to-Cash processes that support MongoDB’s evolving business models, product offerings, and global growth. The Director, GPO – Quote-to-Cash establishes global process standards, resolves design tradeoffs across functional pillars, and ensures Finance processes scale efficiently as transaction complexity and volume increase.

This leader acts as Finance’s primary process design partner to IT, Product, Engineering, Deal Strategy, and Go-to-Market teams, ensuring that new products, monetization models, and operational workflows are implemented in a controlled and scalable manner.

Importantly, this role does not run the close or manage transactional accounting or operational processing teams. Instead, the role focuses on long-term process architecture, operating model design, and structural simplification across the Quote-to-Cash ecosystem.

The ideal candidate combines deep understanding of Quote-to-Cash processes with strong systems thinking, operational design capability, and cross-functional influence in a high-growth public-company environment.

We're looking to speak with candidates based in New York City or Austin for our hybrid working model.

Key Responsibilities

End-to-End Quote-to-Cash Process Ownership

• Serve as the single global owner of MongoDB’s Quote-to-Cash process architecture across:
• Cloud / consumption-based offerings
• Enterprise Advanced (EA)
• Professional Services
• Define and maintain globally consistent process standards, governance models, and design principles across the Quote-to-Cash lifecycle
• Ensure process decisions are scalable across evolving products, pricing models, geographies, and routes to market

Process Architecture & Operating Model Design

• Design scalable end-to-end workflows spanning:
• Deal structure and approvals
• Order flows
• Billing and invoicing
• Revenue-impacting operational workflows
• Customer lifecycle transitions and renewals
• Identify structural inefficiencies, fragmented ownership models, and manual dependencies across the Quote-to-Cash ecosystem
• Drive simplification and standardization efforts that reduce operational complexity and improve scalability

Cross-Functional Governance & Tradeoff Resolution

• Act as Finance’s primary design partner to:
• IT and Finance Systems
• Product and Engineering
• Deal Strategy and Go-to-Market Operations
• Revenue Accounting and Order-to-Cash
• Resolve cross-functional tradeoffs between process scalability, customer experience, operational efficiency, and control requirements
• Establish governance mechanisms for prioritizing and evaluating Quote-to-Cash process changes

New Products & Monetization Models

• Lead the operational process design for new products, pricing constructs, and monetization models
• Ensure new revenue motions are operationally supportable before launch and can scale without disproportionate manual intervention
• Partner with Technical Revenue Accounting and operational teams to ensure process flows support accounting, billing, and reporting requirements

Transformation & Continuous Improvement

• Build and maintain a multi-year Quote-to-Cash transformation roadmap aligned with company growth objectives
• Drive initiatives focused on:
• Reducing manual intervention
• Improving workflow automation
• Clarifying ownership boundaries
• Increasing operational scalability
• Establish process metrics and governance frameworks to measure process health and organizational efficiency

Success Metrics

Success in this role is measured by

• Sustained reduction in manual intervention and workflow exceptions
• Fewer cross-functional escalations tied to process ambiguity or design gaps
• Improved scalability of Quote-to-Cash operations as the business grows
• Stable Finance operational headcount relative to revenue growth
• Successful operationalization of new business models without downstream disruption

Qualifications

Required

• 10+ years of experience in Quote-to-Cash, Revenue Operations, Revenue Accounting Operations, Finance Transformation, or related functions
• Deep understanding of end-to-end Quote-to-Cash workflows in a SaaS or consumption-based business model
• Proven experience designing and scaling global operational processes in a high-growth public-company environment
• Strong cross-functional leadership skills with experience influencing Product, Engineering, IT, Finance, and GTM organizations
• Demonstrated ability to resolve complex operational tradeoffs and drive organizational alignment

Preferred

• Experience supporting cloud or usage-based monetization models
• Experience leading enterprise-scale process transformation initiatives
• Familiarity with revenue accounting and billing operational requirements under ASC 606
• Experience operating in complex multi-system environments

Leadership Attributes

• Systems Thinker: Designs processes that scale across products, geographies, and operating models
• Architect, Not Operator: Focuses on structural design and long-term scalability rather than day-to-day transaction execution
• Cross-Functional Influencer: Aligns diverse stakeholders without relying on formal authority
• Simplifier: Reduces complexity, ambiguity, and manual effort across workflows
• Outcome-Oriented: Measures success through scalable operational outcomes, not activity volume

Why This Role Matters

As MongoDB continues to evolve its products, pricing models, and global operations, scalable Quote-to-Cash process architecture becomes increasingly critical. This role ensures that Finance can support business growth without linear operational complexity, enabling durable scale across systems, teams, and workflows.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373045