Director, Global Delivery Office

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Director, Global Delivery Office, serves as a strategic partner and operational integrator across Global Delivery Office. This role ensures alignment, focus, and execution of enterprise priorities through structured planning, cross-functional coordination, and disciplined delivery. Acting as an extension of senior leadership, the director accelerates enterprise outcomes by driving clarity, accountability, and strategic decision-making across business and operations teams. This leader brings together strategy, operational rigor, and strong communication to advance Voya’s growth and optimization agenda while strengthening the operating model across Global Delivery Office.

Profile Description: Responsible for

• Lead enterprise-level strategic planning, deployment, and execution.
• Program management.
• Develop and maintain a repeatable framework for aligning Global Delivery Office and business unit strategies with the enterprise vision.
• Guide prioritization processes to ensure initiatives deliver maximum enterprise value.
• Partner with leadership to define metrics, dashboards, and reporting for ongoing strategy execution.
• Serve as a strategic integrator across Global Delivery Office to ensure cross-functional alignment and organizational clarity.
• Prepare leadership for key decisions by synthesizing insights, risks, and recommendations.
• Coordinate cross-functional workstreams, ensuring connection points across business, operations, and technology.
• Drive operating rhythm activities such as leadership agendas, executive updates, and enterprise communications.
• Monitor enterprise priorities, anticipate risks, and proactively drive issue resolution.
• Oversee Global Delivery Office’s strategic initiative and project portfolio to ensure goals and business outcomes are met.
• Lead capacity and capability assessments for 1–3-year strategic roadmaps.
• Track and report performance, benefits realization, and delivery outcomes across the initiative portfolio.
• Provide governance frameworks and escalation paths to ensure transparency and accountability.
• Support development of business cases, financial models, ROI assessments, and valuation analyses.
• Conduct market, operating model, and financial analyses to inform strategic recommendations.
• Evaluate growth and optimization opportunities and provide data-driven recommendations to leadership.
• Drive continuous improvement of processes, tools, and operational methods across Global Delivery Office.
• Standardize and refine operational procedures to enhance performance and increase efficiency.
• Maintain centralized repositories for artifacts, guidelines, reports, and documentation.
• Develop compelling communication materials that support executive engagement and organizational alignment.
• Prepare monthly updates and briefings for senior leadership.
• Serve as a trusted advisor to Global Delivery Office leadership, anticipating needs and connecting insights across the organization.

Skills/requirements:

• Bachelor’s degree or equivalent with a strong academic record.
• 3–10 years of experience in strategy, program management, or enterprise operations, preferably within financial services.
• Demonstrated ability to translate strategies and business visions into actionable plans.
• Experience in process improvement, portfolio management, and capacity planning.
• Strong analytical and problem‑solving skills with a data-driven approach.
• Proficiency in financial modeling, Excel, PowerPoint, and enterprise collaboration tools.
• Excellent communication skills with the ability to influence stakeholders at all levels.
• Exceptional organization, planning, and multitasking capability; able to deliver under tight deadlines.
• Demonstrated ability to work independently and exercise sound business judgment.
• Ability to handle confidential information with discretion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$136,560 - $170,700 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.