Director, Global Benefits

Job Overview:

As Director, Global Benefits, you will lead the strategic design and operational management of Coursera's global employee benefits programs in close partnership with the VP, Total Rewards. This role offers the opportunity to shape benefits strategy across multiple countries, drive program innovations that enhance the employee experience, and build scalable processes that support our growing global workforce. Your work will directly impact employee satisfaction, retention, and our ability to attract top talent in competitive markets.

Responsibilities:

• Partner with the VP, Total Rewards and key stakeholders to develop and execute global benefits strategy that aligns with business objectives and supports diverse employee needs across all regions.
• Lead the design, implementation, and management of comprehensive benefits programs including health insurance, retirement plans, wellness initiatives, and leave policies.
• Support and lead execution of benefits integration efforts, including evaluating legacy programs and partnering to design a unified global benefits strategy that aligns with organizational goals and ensures consistency, compliance, and competitiveness.
• Ensure alignment of all benefits strategies and programs with the broader Total Rewards philosophy and direction set by the VP, Total Rewards.
• Manage relationships with global benefits vendors, brokers, and service providers to ensure optimal service delivery, cost-effectiveness, and compliance and provide recommendations on strategy, selection, and cost optimization in partnership with the VP, Total Rewards.
• Oversee day-to-day benefits administration processes, ensuring accuracy, timeliness, and excellent employee experience across all touchpoints.
• Lead implementation of  benefits-related technology initiatives and system integrations to streamline processes and improve data management and reporting capabilities.
• Lead cross-functional projects in support of Total Rewards and broader People priorities, including the  launch of new benefits offerings, enhancements to existing programs, and support for organizational changes such as acquisitions or expansions.
• Serve as the primary benefits subject matter expert and operational leader, escalating key decisions and tradeoffs as appropriate.
• Partner with Legal to ensure compliance with local regulations and tax requirements across all operating countries while maintaining consistent global standards.
• Collaborate with the VP, Total Rewards and Finance, Legal, People Operations, and other teams, as applicable, to manage benefits costs, conduct annual renewals, and support budget planning processes.

Basic Qualifications:

• 12+ years of experience in benefits administration and management, with demonstrated expertise concerning U.S. self-funded programs and global benefits programs.
• 5+ years people leadership experience.
• Proven track record of benefits strategy development and implementation in fast-growing technology companies or similar dynamic environments.
• Experience integrating benefits programs, vendors and policies.
• Strong vendor management experience including RFP processes, evaluation of vendor proposals, contract negotiation, performance management, and relationship building with benefits carriers and service providers.
• Experience with benefits administration platforms and HRIS systems, with the ability to drive technology solutions and process improvements.
• Deep knowledge of benefits compliance requirements in the U.S. and significant experience in other jurisdictions, including healthcare regulations, retirement plan administration, and employment law.
• Demonstrated project management skills with experience leading cross-functional initiatives and managing complex implementations.
• Strong analytical and problem-solving abilities with experience using data to drive benefits decisions and optimize program effectiveness.
• Excellent communication and stakeholder management skills with the ability to influence and collaborate effectively across all organizational levels.

• US-Z1: Bay Area
• US-Z2: NYC and Seattle Metro
• US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
• US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI