Director Employee Experience Technology

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Director of Employee Experience (HR) Technology is responsible for defining and executing an integrated HR technology strategy that enables scalable and exceptional employee experiences at Mountain America. Reporting to the VP of Human Resources, this role owns HR’s technology/AI strategy and governance, manages the HR product management and system analyst teams, and partners closely with data, operations, and process owners to ensure effective prioritization, integration, and execution. The role defines the digital employee experience, drives collaboration across the HR technology stack, and ensures technology solutions align with organizational strategy, governance expectations, and the evolving needs of team members.

Job Description

LOCATION

*Hybrid schedule available - remote and in-office

Mountain America Center

9800 S Monroe St

Sandy, Utah

SCHEDULE

Full-Time

To be effective, an individual must be able to perform each job duty successfully: 

• Own and execute HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations. 
• Establish and oversee AI governance for HR in partnership with product management, including ethical use, data security, compliance, approval processes, and ongoing oversight. 
• Define and continuously improve the digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective. 
• Develop and maintain an integrated HR technology/AI roadmap that prioritizes initiatives based on business value, employee experience, and operational impact. 
• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes. 
• Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner. 
• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team. 
• Partner closely with data, operations, technology, and process owners to ensure HR technology solutions are well integrated and enable end‑to‑end efficiency. 
• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness. 
• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability. 
• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs. 
• Ensure consistent execution, change management, and adoption of HR technology solutions. 
• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions. 
• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed. 
• Perform other duties as assigned. 

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Experience 

• 8+ years of experience in leading technology initiatives, preferably HR Technology solutions.  
• 5+ years Product Management, with a focus on enterprise scale technology solutions.  
• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts. 

Education 

Bachelor’s degree in business, information systems or related field.  OR 3 combined years of progressive equivalent experience relevant to functional area. 

Licenses, Certificates, Registrations 
n/a 

Computer/Office Equipment Skills 
Demonstrated proficient skills with Microsoft 365 for corporate use, including CoPilot, Teams, Outlook, Word, PowerPoint, and Excel. 

Managerial Responsibility 
Has leadership/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 3 to 15 employees.  Estimates personnel needs and assigns work to meet these needs.  Supervises, coordinates and reviews the work of assigned staff.  Selects candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.  Includes senior department heads without staff. 

Other Skills and Abilities 

• Results driven and proactive, with a strong sense urgency and accountability 
• A strategic approach, with the ability to lead and motivate your team 
• Able to promote and maintain high standards of customer service at all times improving outcomes for employees and Credit Union members. 
• Strong organizational and management skills promoting cross functional collaboration and mutual desire for results. 
• Excellent communication skills, both written and oral demonstrated through all levels within the organization, from end-user to senior management regarding business and IT needs. 
• Adaptive to change, responds positively to altered circumstances or conditions. 

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental
There are no unusual environmental factors

Noise Environment
Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.