Director, Digital Transformation, Broker Connect

Job Posting End Date: March 15

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The Director, Digital Transformation Broker Connect is responsible for leading the operational readiness, governance, and ongoing strategic planning for Broker Connect and related workstreams. This role ensures that newly built capabilities—spanning onboarding through claims—are effectively scaled, supported, and adopted across the organization. The Director oversees day‑to‑day operational execution while also driving long‑term program governance for a highly visible, complex, and cross‑functional portfolio.

This leader partners closely with Client Success, IT Platform Partnerships, and senior business stakeholders to ensure the organization is prepared to support new capabilities, processes, and enhancements associated with Broker Connect. The Director will translate strategic priorities into actionable plans, align stakeholders, guide decision‑making, and ensure operational teams are trained, ready, and able to deliver a consistent and excellent experience for brokers and internal partners.

The role includes people leadership, with responsibility for managing, coaching, and developing direct reports. The Director plays a critical role in fostering clarity, alignment, and accountability across the program, and must balance both strategic thinking and hands‑on operational execution.

Job Specifications

• Bachelors degree, or equivalent relevant business experience. Masters degree is a plus.
• 8+ years of experience delivering value to customers through problem solving, analytics, and/or digital assets, or equivalent relevant experience.
• Proven understanding of customer journey and behaviors & expectations to invest in technology
• Drive Digital Transformation through customer adoption, user experience labs, marketing campaigns, etc.
• Demonstrate proven experience in project delivery and risk management.
• Demonstrated people leadership experience, including coaching and developing team members.
• Experience in leading and building a change culture with stakeholder management, Operational readiness & buy-in with strong communication
• Ability to think and execute at both a strategic and operational level
• Proven leadership ability with ability to lead, coach and develop others.
• Excellent problem solving and critical thinking ability with strong understanding of Agile methods
• Experience building and presenting complex cost benefit analysis to obtain buy in from senior leaders for company investment.
• Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
• Strong skills in conducting and analyzing qualitative and quantitative research and turning the results into actional recommendations.
• Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery
• Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Some travel may be required
• Preferred familiarity with broker distribution, small‑market broker personas, or operational support models and prior insurance industry experience.

Principal Duties and Responsibilities

• Play a key leadership role in technology and process assessment of an assigned organization and present digital solution recommendations to senior leaders.
• In close partnership with the Product Owners, provide direct input into long term technology and digital roadmap strategy for the assigned functional area to ensure that solutions align with company strategy and will have a significant impact on operational readiness, customer experience and financial ROI.
• Create business plans for assigned projects, including the development of complex financial cost benefit modeling.
• Research, analyze and synthesize significant amounts of information to quantify and identify business opportunities and issues
• Leverage broad business and transformational subject matter expertise to design digital solutions that align with strategic objectives, support business goals and delivery efficiency gains to reduce costs to operational areas while improving the experience for our customers.
• Simplify and reimagine processes in order to create transformational experiences through digital assets
• Develop and implement change management plans while also acting as a champion of change leading organizations through digital oriented transformations.
• Independently conduct complex quantitative and qualitative analysis of both the external marketplace trends as well as existing internal processes to recommend and influence actional recommendations.
• Constantly operate with a customer centric mindset and ability to analyse most important components of customer engagement that can help drive business solutions and improve customer experience.
• Lead and drive large  transformational projects with a focus on utilizing data driven analysis to drive outcomes that will improve customer experience and operational readiness for digital solutions.
• Leveraging complex data models to tell a story, effectively present and influence senior leaders on innovative digital solution recommendations
• Proactively identify learning opportunities to increase both technical and operational knowledge of the industry and company.
• Serve as a transformational leader by mentoring lower level transformational specialists and at times directly managing a small team of professionals.
• Establishes strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
• Collaborate with Product Owners and IT development professionals, while managing  across journey and technical dependencies to deliver value.
• Through strong commercial awareness, identifies and recommends opportunities to leverage digital based technology solutions to improve business performance and improve customer experience.
• Maintain strong knowledge of  emerging external trends in digital technology solutions.
• Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum