At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Shape the Future of Digital Health at Gilead. Join us in building a new strategic pillar—CX, Digital Health & AI Solutions—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Access) receive seamless support while driving measurable business value.
About the Role
We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels
Key Responsibilities
Strategy & Vision
Define and own a digital solutions roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.
Align solutions with brand imperatives to drive market growth, awareness, and adherence.
Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences
Innovation & Implementation
Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.
Translate business needs into clear requirements and partner with internal teams and external vendors for execution.
Enterprise CX Leadership
Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.
Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.
HealthTech Leadership
Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.
Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and streamline access.
Influence & Governance
Secure leadership buy-in for innovative, “first-of-its-kind” digital initiatives.
Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.
Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI-driven interactions
High School Degree and Sixteen Years' Experience
OR
Associate's degree and Fourteen Years Experience
OR
Bachelor's Degree and Twelve Years’ Experience
OR
Masters' Degree and Ten Years’ Experience
OR
PhD and Eight Years’ Experience
Preferred Qualifications
Experience: 8–10 years in pharma/biotech/life sciences; minimum 8 years in Market Access or related functions.
Market Access Expertise: Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.
Customer Experience Acumen: Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).
Digital & Health Tech Background: Proven experience in health tech, digital solutions, and mobile experiences; ability to write clear business requirements.
Leadership Skills: Executive presence with strong influencing, communication, and negotiation skills.
Strategic & Analytical Thinking: Ability to synthesize data and make actionable recommendations.
Regulatory Knowledge: Deep understanding of FDA regulations and US pharma marketing compliance.
Why Join Us?
This is a high-visibility role at the forefront of digital health innovation. You’ll have executive exposure, influence strategic investments, and lead initiatives that define Gilead’s digital future. Success means launching scalable digital solutions that improve NPS, reduce access friction, and accelerate time-to-treatment - ultimately transforming patient and customer experiences.
People Leader Accountabilities
•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
•Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
Please apply via the Internal Career Opportunities portal in Workday.