Director, Delivery

• Lead and scale how Product, Engineering, Risk, Customer and Revenue teams plan, build and deliver innovative financial products for millions of customers.
• Bring deep expertise in lean agile delivery, flow optimisation and delivery metrics, with a track record of scaling delivery capability across complex technology organisations.
• Hybrid working with team collaboration days in our Sydney office.

Write your story with a career at Zip

As Director of Delivery, you will sit at the intersection of technology, product and business strategy, shaping how our teams plan, build and deliver. In a high velocity fintech environment, you will evolve and scale our delivery capability, embedding lean agile practices that improve predictability, speed and quality across our product and technology ecosystem.

This role is critical to operationalising Zip’s growth agenda. You will bring structure to complex delivery environments, enable teams to perform at their best and build a delivery organisation that supports innovation while maintaining strong operational discipline.

What you’ll own

• Define and evolve delivery frameworks that enable high performing product and engineering teams to deliver consistently and efficiently.
• Embed advanced lean agile practices including Kanban, Scrum at scale and metrics driven delivery approaches that improve flow and team effectiveness.
• Drive delivery excellence through clear performance metrics such as cycle time, throughput and quality indicators to improve visibility and accountability.
• Establish lean portfolio planning, prioritisation frameworks and dependency management practices that shorten planning cycles and enable faster responses to change.
• Ensure alignment between strategic priorities and delivery execution across Product, Engineering, Risk, Customer and Revenue teams.
• Champion continuous delivery and modern engineering practices by partnering with technology leadership to strengthen automation, CI/CD maturity and release frequency.
• Identify systemic delivery bottlenecks and enable teams to remove constraints that slow innovation.
• Translate delivery insights, risks and trade offs into clear narratives for senior and executive stakeholders.
• Build and lead a high performing delivery organisation including defining delivery roles, capability frameworks and career pathways.
• Coach and mentor delivery leaders and teams to create a culture of ownership, collaboration and continuous improvement.

What you’ll bring to the team

• Extensive experience in technology delivery leadership, ideally within fintech, financial services or other regulated digital environments.
• Proven experience scaling delivery functions and maturing agile practices across multiple squads, teams or value streams.
• Deep understanding of lean agile principles and scaled frameworks applied pragmatically within fast moving organisations.
• Strong expertise in delivery metrics, flow optimisation, continuous delivery and modern release practices.
• Demonstrated ability to improve delivery performance using data driven insights rather than command and control approaches.
• Strong stakeholder management and executive communication skills with the ability to translate complexity into clear business outcomes.
• Experience influencing senior leaders and driving cross functional change across product and technology organisations.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you will get out exactly what you put in. When you join the team, we will do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You will also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
• Access the Flare Benefits Hub and Novated Leasing with savings on groceries, fuel, fuel, tech, fashion, dining and more with exclusive health perks, wellbeing guidance and potential tax savings on car ownership.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status and everything else that makes you unique.

Equally, we are committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company offering innovative, people centred products.

Operating in two core markets Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We are proud to be a values led business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do.

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