Director, D2C Final Mile Logistics

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

Samsung Electronics America is a leading innovator in the electronics and consumer goods industry, committed to delivering exceptional customer experiences through cutting-edge technology and strategic initiatives. We are seeking Director of D2C Final Mile Logistics lead our direct-to-consumer (D2C) efforts, driving growth, efficiency, and innovation within our TV and Appliance operations.

The Director of Direct-to-Consumer Final Mile Logistics is responsible for the end-to-end strategy, execution, and continuous improvement of last-mile delivery and in-home service operations supporting D2C channels. This role owns carrier and vendor partnerships, commercial negotiations, and the development of scalable, differentiated service offerings while working cross-functionally to ensure seamless upstream and downstream execution.

The Director partners closely with Engineering, E-commerce Fulfillment, Supply Chain, Customer Experience, and Finance to optimize cost, service levels, and customer outcomes across multiple fulfillment channels.

• E-commerce
• Builder (Single and Multi-Family)
• Dropship Programs (Sam’s Club and Wayfair)

Final Mile Strategy & Execution

• Own the final-mile delivery and in-home services strategy for D2C channels, ensuring alignment with customer experience, growth, and cost objectives.
• Design and scale delivery and service models (e.g., next-day delivery, premium in-home services, hybrid carrier/gig models).
• Establish service standards, operating models, and performance benchmarks across all covered channels.

Carrier & Vendor Partnerships

• Lead contract negotiations with carriers, service providers, and gig platforms, including rate cards, SLAs, incentive structures, and penalties.
• Develop and evaluate rate proposals and pricing models (PPM, per-stop, tiered service fees, etc.) to ensure competitive and sustainable economics.
• Identify and launch new service offerings that differentiate the D2C experience and drive customer satisfaction and revenue opportunities.
• Manage ongoing vendor performance, governance, and quarterly business reviews (QBRs).

Cross-Functional Collaboration

• Partner with Engineering / Product / IT to define system requirements, integrations, and roadmap enhancements supporting final-mile execution and visibility.
• Collaborate with E-commerce Fulfillment and Upstream Logistics teams to resolve capacity, inventory positioning, routing, and handoff challenges that impact last-mile performance.
• Work closely with Customer Experience and Operations teams to address delivery exceptions, service recovery, and customer feedback loops.
• Partner with Finance and FP&A to manage budgets, forecast costs, and deliver productivity improvements.

Performance Management & Optimization

• Own key KPIs including on-time delivery, NPS, damage rates, job completion, cost per order, and carrier compliance.
• Drive continuous improvement initiatives to reduce cost-to-serve while improving reliability and customer satisfaction.
• Lead pilots and test-and-learn initiatives to validate new partners, service models, and technologies.

Leadership & Governance

• Provide executive-level reporting, insights, and recommendations to senior leadership.
• Lead and develop a high-performing team responsible for day-to-day execution, analytics, and partner management.
• Establish clear governance, escalation paths, and decision frameworks across internal and external stakeholders

Skills and Qualifications

Minimum Qualifications

• 12+ years of experience in final mile, transportation, supply chain, or e-commerce logistics, with progressive leadership responsibility.
• Proven experience negotiating carrier and vendor contracts and managing complex service networks.
• Strong cross-functional leadership skills with experience partnering with engineering/IT and fulfillment teams.
• Deep understanding of D2C logistics economics, service models, and customer experience drivers.
• Executive-level communication and stakeholder management capabilities.
• Ability to travel 25% of the year

Preferred Qualification

• Experience supporting large-scale D2C or omnichannel retail operations.
• Familiarity with dropship programs and multi-partner fulfillment ecosystems.
• Experience launching premium delivery or in-home service offerings.
• Data-driven mindset with strong analytical and financial acumen.
• Strong leadership skills with the ability to manage teams and drive strategic initiatives to completion.
• Excellent analytical and problem-solving skills, with a focus on innovation and continuous improvement.
• Proven ability to manage budgets and optimize costs while delivering high-quality results.

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.