Director Customer Logistics - Supply Chain

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Job Description:

Summary

The Director Customer Logistics is responsible for overall operational leadership, safety, financial performance, and customer partnership for one or more strategic accounts across multiple warehouse locations.

This role will lead a highly complex distribution startup and stabilization effort supporting a demanding enterprise customer. The Director will be responsible for building and scaling a new operation, developing a high-performing leadership team, and establishing disciplined operational processes that drive service excellence and operational stability.

The successful candidate must demonstrate the ability to lead large, complex, high-volume distribution operations, navigate ambiguity typical of new implementations, and deliver consistent operational performance in partnership with a highly engaged customer.

This role requires a highly visible, hands-on operational leader comfortable working on-site in a startup environment during the early stages of the operation.

The Director will typically manage operating revenue for multiple logistics operations and will oversee location leadership teams responsible for warehouse and distribution operations. This position will lead, guide, coach, and develop location managers and senior operations leaders across assigned accounts.

Essential Functions

• Serve as the senior operational leader for assigned customer accounts, ensuring operational excellence, financial performance, and customer satisfaction across multiple distribution facilities.
• Lead the ramp up and stabilization of a complex logistics operation, including team development, process design, and operational execution.
• Build and maintain strong executive-level relationships with customer stakeholders through operational execution, transparency, and proactive problem solving.
• Represent Ryder in customer meetings and executive presentations including Quarterly Business Reviews (QBRs) and strategic planning discussions.
• Manage operations to meet or exceed contractual and operational Key Performance Indicators (KPIs) while developing mitigation plans and recovery strategies when required.
• Lead large, high-volume big-box distribution operations, ensuring effective labor management, process discipline, and operational scalability.o
• Forecast, plan, and manage assigned accounts to achieve financial targets, including full P&L ownership, budgeting, forecasting, and cost management.
• Drive the deployment and institutionalization of Ryder's Lean Guiding Principles, building a sustainable continuous improvement culture within the operation.
• Lead operational teams through periods of rapid change and operational growth, establishing structure, accountability, and operational discipline.
• Identify opportunities to expand services with existing customers and participate in business development and startup activities for new operations when required.
• Ensure operations maintain a world-class safety culture, meeting or exceeding company safety targets.
• Hire, develop, coach, and lead Group Logistics Managers and site leadership teams responsible for daily execution.

Additional Responsibilities

• Support customer implementations, network expansions, and operational transformations.
• Provide leadership and oversight during peak seasons, large customer initiatives, and operational changes.
• Establish operational disciplines and best practices necessary to support a scalable and sustainable logistics operation.
• Perform other duties as assigned.

Skills and Abilities

• Strong leadership capability with demonstrated success managing large, complex distribution center operations
• Demonstrated ability to build and institutionalize a continuous improvement culture
• Excellent problem-solving and critical thinking skills
• Strong communication and executive presentation capabilities
• Strong financial acumen with experience managing P&L performance
• Ability to create alignment across operations, customers, and corporate leadership
• Highly organized with strong execution discipline and follow-through
• Ability to inspire teams and create an engaged, accountable work environment
• Advanced understanding of integrated warehouse operations, distribution, and high-volume fulfillment environments

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or related field required
• Master's degree preferred
• Eight (8) years or more experience managing complex logistics or supply chain operations across multiple locations required
• Six (6) years or more managing large, multi-level operational teams required
• Five (5) years or more P&L responsibility, including forecasting and financial performance management required
• Five (5) years or more experience managing customer relationships in a contract logistics or 3PL environment required
• Five (5) years or more experience leading high-volume distribution center operations, preferably big-box or high SKU environments required
• Experience leading large-scale distribution center operations with 200+ employees and complex operational environments preferred
• Five (5) years or more experience implementing LEAN or continuous improvement methodologies preferred
• Experience leading large operational startups, customer implementations, or major operational transformations preferred
• Experience operating in ISO-compliant environments preferred
• Demonstrated experience managing customer KPIs and service level agreements required
• Experience delivering presentations to senior leadership and customer executives preferred

Location Requirements

Candidates must reside within a two-hour driving radius of Hagerstown, Maryland to ensure consistent on-site leadership presence.

Travel - Up to 25% travel may be required depending on customer needs and operational support

Target bonus - 30%

Job Category

Logistics

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

150,000

Maximum Pay Range:

170,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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