Director, Corporate Client Group – Lending Services

What is the opportunity?

The incumbent is be part of the Lending Services senior leadership team and will play a critical role in delivering on the Vision: To be recognized as the centre of excellence in delivering lending products to RBC's Top Tier clients globally, through our Mission: To deliver seamless and scalable solutions that mitigate risk and continually elevate the customer experience - through continuous innovation, disciplined governance and collaboration to build out a corporate asset scalable for growth.

The incumbent will be the leader who will represent Lending Services for the Commercial Bank and plays the relationship lead to Business Partners in Corporate Client Group.

The incumbent is responsible for the day-to-day execution of lending operations for the Commercial Banking portfolios servicing client transactions and business growth. This individual ensures operational excellence of the Corporate Client Group / Commercial Banking agency and lender services through effective team management, workflow optimization, quality control, and real-time issue resolution.

This individual, will collaborate on the strategic direction of lending services with other Lending services leaders to ensure consistent, high-quality operational delivery, to innovate and challenge status-quo. This individual is responsible for timing execution of client payments and settlements, risk mitigation and data integrity of loan and trading positions, fees and accruals as well as process improvement and efficiencies.

What will you do?

The Director of Corporate Client Group - Lending Services is accountable for daily operational execution, team performance management, and service delivery excellence for the Lending Services Corporate Asset, in line with the declared vision of the team.

The role is accountable for the complete end to end delivery of Lending Services to Corporate Client Group from Deal Management and operational advice, Facility set up, initial advances, and the ongoing servicing of the facilities where RBC is acting as Agent and when RBC is the Lender for the client. This role ensures that all loan transactions are processed accurately, efficiently, and in compliance with regulatory requirements while maintaining high levels of client servicing.
 

The Director will foster an environment across all employees that focuses on Corporate Client group Tier 1client servicing, aspiration of a ‘zero’ ORE environment, and high degree of control on incoming and outgoing payments through a culture of quality. This individual take action to reinforce the importance of change and promotes a mindset of continuous improvement.  successfully executing change while supporting employees through proactive communication, issue resolution, and effective decision-making. They act as an advocate, role model and anchor for employees amid constant change.

Additionally, they provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.

The competence with which the incumbent’s duties are carried out has a major impact on the credibility of the department, both within and outside the Bank. 

Where RBC plays the role of Agent is highly visible and affects the Bank’s ability to obtain Syndication and Agency mandates.  Failure to perform in an efficient and competent manner can not only jeopardize the Bank’s reputation but can also result in significant material losses. Where RBC is a participant in the deal, failure to ensure payments and settlements are executed in a timely manner can have reputational and financial impact. Additionally, failure to account for loan positions and payment accurately has downstream impact to RBC financial position.

Your responsibilities will include;

• Stakeholder Management: works directly with CCG stakeholders and leadership ensuring superior client experience and regular executive updates leveraging data and insights
• Operational Execution: Ensure all transactions are processed in a timely manner within quality standards and business requirements, including goals to minimize past dues over 30 days and goals of 0 past dues past 90 days, and cash reconciled within 30days.
• Team Management: Lead, coach, and develops leaders of Operations team to achieve peak performance
• Quality Assurance: Maintain rigorous quality control and error prevention standards
• Service Delivery: Meet or exceed service level commitments to internal and external clients
• Issue Resolution: Rapidly identify, triage, and resolve operational issues and escalations
• Resource Management: Optimize team capacity and workload distribution, manages NIE and Head Count plans

What do you need to succeed?

Must have's:

• Academic background MBA designation or equivalent - with knowledge in organizational behaviour and change management, alternatively 15-20 years of experience relevant to Commercial and Corporate Lending
• Knowledge of syndication practices, loan documentation, lending products, funding and payment mechanisms in Global markets
• Typically has 10 years management experience and demonstrates proven leadership and people management experience and 10 years of operational management experience
• Advanced coaching skills to drive department strategy
• Advanced communication skills with people at various levels both internally and externally and at varying levels of technical/business knowledge
• Ability to respond effectively to requests from borrowers and participants for accommodations which fall outside the parameters of the Credit Agreement
• Ability to perform under pressure to multitask and reprioritize tasks as necessary and meet time sensitive deadlines
• Previous experience with RBFG and familiarity with credit process, Agency Services processes is an asset
• Computer Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point etc.) and Automated Commercial Banking System (ACBS)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, Product Services, Teamwork, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-03-052026-03-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.